True, but the level of bugs and their impact on every aspect of the game has increased tenfold to the point folks just accept the inept apathy. The least they could do is compose a conciliatory post not hiding behind a customer service agent but they themselves who buggered the patch. Even Diablo di did that explaining why the old code did remote data calls instead of a proper push/pull on more local servers.
In my day when I screwed up a static ip list by missing a comma for an internal firewalled network, I had better apologize and explain my error to that companyâs Internet engineer.