There is no “stance.” There is only facts given in here. I don’t what you’re reading, but it clearly isn’t the information provided here or on the CS forums. None of which is a “stance.”
… it literally is.
Considering the OP clearly stated their first ticket wait was 5 hours and the next ticket was answered a day later but stated wait times were too long and longer than a day, while someone else lied about a ticket (because GMs don’t solve quest issues) and other people keep claiming the system is automated when it isn’t… yes, that’s misinformation.
I don’t care how you see it. Facts were given. Don’t insult people for them. Have a nice day.
i was going to leave it alone and agree to disagree…
yeah like when you said there are no mods in cs then too mods showed up thats facts to you? and you think your helping /sigh
i can go on and on pointing this stuff out to you but really i cant be bothered so what eve
good luck with your facts
Well, I don’t think I’ve ever submitted a ticket that they weren’t able to answer. And I don’t think I’ve waited more than a day.
This is distinct from when things were legitimately broken (like couple months ago, Mac simply didn’t work). But the CS forum seemed to be on top of it, they fixed it in a week, and gave me a week credit.
What you ask, in game moderators, does not scale. How many people per realm? Where do they hang out? Recall, particularly back in the day, we had hundreds of realms. That translates into 1-2000 people, 3 shifts a day, 24x7. And they’re just there…waiting for something to happen.
Which is crazy.
Or, you just have a ticket system like they do now.
Wrong again. Just because they have permissions on the CS forums to make sure things stay on track within threads does NOT make them forum moderators. Nor does it make them GMs or devs. Learn the difference. You’re woefully uninformed.
Ask yourself that question. You’re making nonsensical comments.
Time is money, friend. They’ve figured out ways to automate the petition process so they aren’t going to pay someone by the hour to hang out in game and get personal. It’s the same reason everything is worse now than it was any number of years ago.
All things flow toward economic efficiency, not out and out quality. You can get any number of goods now that you couldn’t years ago, and cheaper those you can, but in a one-on-one comparison the microwave you bought in 1999 is by and large better than the microwave you buy in 2023. You may pay 20% less for one but it’s likely more than 20% worse in quality.
Could be wrong but this seems to explain how everything old has better craftsmanship but everything new has a better price. It’s been the better part of two decades and we pay the same sub fee. It absolutely has not walked with inflation so it’s no wonder in some ways our service is worse.
Streamline, yes. Automate, no. It’s more like a triage system: read the ticket, if there’s templates that might be able to solve the issue for the person that can still play the game, send those first, while you go and fix the problem with the person who can’t play at all.
i am positive thats when it happened, as it was another reason i hated WoD. i was stuck in my garrison, couldnt port out, couldnt hearth, couldnt cast spells, couldnt even log out had to alt+f4, i could log in and out and do everything fine on other characters but that one character was completely stuck. i opened a ticket and first got a canned response (obviously automated too btw. no probably wasnt automated, worse someone opened it, didnt even read it at all and just sent the canned response.) as it just gave me links to icy veins and wowhead to check if others had my problem. had to resubmit and the CS basically shrugged and said i dunno, wait till server restart and see what happens. paraphrasing, but that was the gist of it. so i had a dead character for a week, yes the server reset fixed it, but CS for Blizz has been garbage, borderline incompetent for a long time now.
