when your in customer service you dont have a choice.
Have you stepped out of your house since lockdown in 2020? Customer service is horrific now lmao
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do you work retail? lols. or any hospitality based job?
No I didn’t fail at life.
That sucks that someone stole your phone. I hope you were able to wipe it remotely at least 
I’m not sure what you mean by “old system” unless you mean just putting in a ticket without choosing what kind of ticket it is.
For removing an authenticator, if you followed the instructions and wrote down the serial number and restore code, removing it should be pretty straightforward. Alternatively, if you have Battle.net Phone Notifications setup (and have a replacement for your phone with the same number), the system should be able to send you a text to confirm removal too.
If all else fails, you can put in a ticket here:
https://us.battle.net/support/en/help/product/services/316/977/solution
If you need any other help, feel free to post in the CS forums, and we can help you through the process too.
I dont know what you mean by any of this, I clicked on remove authenticator in blizzard support and it literally made me just submit a ticket…and now im just waiting wishing I could log into my game. I dont know a thing about an authenticator serial number nor did it ask, Im visiting another country so I cant get a replacement phone until im back in the US
It is rather annoying, especially when the in-game section directs you to a site like wowhead, where the problem is mentioned in the comments, but no solution is there, and then you get a response from a GM to go to wowhead where you already checked.
old systme meaning I could just make a call or have a support chat, submit my ID and my problems go away.
Unfortunately, people called for all sorts of reasons that Blizz couldn’t help with. In some cases, people waited on hold just to try and get a GM to tell them a joke. It was a HUGE waste of time and resources.
Currently, they still have the chat system during limited hours.
During the installation process for the authenticator, it tells you to write down the serial number and restoration code so that you can just remove the authenticator or set it up on another device.
But seeing that you’re in another country altogether, you likely wouldn’t have access to that anyway.
Your ticket shouldn’t take too long right now. Last I heard the ticket times were only a few hours long.
I really, Really really hope so. Because im bored out of my mind.
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I’m not defending anything. I told you how it works. That’s not defending, that’s facts. Go ask CS. They’ll tell you the same.
Yes. Because that’s how it works.
Insults are a ridiculous way to respond to someone just because you don’t like knowledge.
oh boy cs forum throw down on gd going down. 
There’s no throw down. If people want the same information Nobully and I gave, they can read the CS forums. It’s that simple. There’s really nothing more to it. The info was given, they were pointed to where else they could find it.
The fact that toxicity rose because these GDers can’t handle information and just want to continue spreading misinformation is just typical of social media and what’s wrong with our society.
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aww look at us… agreeing on stuff
/hugs
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LOL indeed 
::snuggles::
a stance on something is not a fact a policy is not a fact and seeing or experiencing otherwise is not mis info
it kind of is.
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i just do not see it as you do
To be fair, I wouldnt want to tell GD anything either.
Because its the GD.
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I was guilty of this once in BC. I tamed the Grimtotem Spirit Guide and then I made a ticket to a GM asking them to suggest a name to me :C
Its my fault T_T
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