What happened to the in-game GMs

[Sendryn-sentinels]

@Alaïs-sisters-of-elune

They’ve figured out ways to automate the petition process

Streamline, yes. Automate, no. It’s more like a triage system: read the ticket, if there’s templates that might be able to solve the issue for the person that can still play the game, send those first, while you go and fix the problem with the person who can’t play at all.

@Vrakthris

Once upon a time, we tried to talk to every player we could. Sadly, that’s just not always feasible - and in most cases, simply not needed. That doesn’t mean that your ticket wasn’t read, it generally means you did a good job with the details and we didn’t need to contact you for any further information to investigate!

@Vrakthris

Many of our responses will be done through text responses in email, in-game mail and now through our support site. We often rely on pre-formatted templates. Again, that doesn’t mean your issue wasn’t researched, it just means we have looked into things and happen to have a template that we believe covers your concerns.