Time is money, friend. They’ve figured out ways to automate the petition process so they aren’t going to pay someone by the hour to hang out in game and get personal. It’s the same reason everything is worse now than it was any number of years ago.
All things flow toward economic efficiency, not out and out quality. You can get any number of goods now that you couldn’t years ago, and cheaper those you can, but in a one-on-one comparison the microwave you bought in 1999 is by and large better than the microwave you buy in 2023. You may pay 20% less for one but it’s likely more than 20% worse in quality.
Could be wrong but this seems to explain how everything old has better craftsmanship but everything new has a better price. It’s been the better part of two decades and we pay the same sub fee. It absolutely has not walked with inflation so it’s no wonder in some ways our service is worse.