What happened to the in-game GMs

[Sendryn-sentinels]

Continuing the discussion from Spotlight On - Game Master Help:

@Vrakthris

Once upon a time, we tried to talk to every player we could. Sadly, that’s just not always feasible - and in most cases, simply not needed. That doesn’t mean that your ticket wasn’t read, it generally means you did a good job with the details and we didn’t need to contact you for any further information to investigate!

@Vrakthris

Many of our responses will be done through text responses in email, in-game mail and now through our support site. We often rely on pre-formatted templates. Again, that doesn’t mean your issue wasn’t researched, it just means we have looked into things and happen to have a template that we believe covers your concerns.