They tried to make up for legion legendary RNG (because so many cried about not getting their “BiS”) by giving everyone raid gear this expansion without the effort and work towards getting them. The ultra mega hyper casuals have won retail with this expansion. Retail is bleeding out subs because of this pandering to people that don’t want to do group content and want instant gratification in a mmorpg.
I’ve been arguing the point that they should remove the pretense of an introduction to raiding with lfr by making it a solo que where if you tank the damage to take helps bring down the boss and dangerous enough that you need to know when to pop cds. If you’re a healer the healing you do brings the bosses hp down and of course the damage you do as a dps class brings the bosses hp down while being grouped the with lore characters that are supposed to be tackling the big bad of the moment. It makes sense from a lore perspective and would prevent AFK’ing lfr and would require engagement to complete.