Weekly Resets Broken for the second week

No, I didn’t say that at all. I said Customer Support wouldn’t have any idea. The folks working on the issue might not know what options they have until the issue is resolved. They often try to correct what issues they can, but it depends on the situation.

Here is an outline of what Customer Support is generally able to assist with.

I’m not sure what options you are selecting but it should direct you to submit a bug report.

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