So I have been double billed by Blizzard for my wow sub, and the web ticket is not working, very clear it’s not a real person responding. I really want this rectified and I have been trying to get the web tickets to work, but the answer is the exact same even when I provide the information being asked… really need to go back to hiring real people Blizzard.
Tickets are answered by real people! No ai. Does it show twice in your account under history? Possible there is a credit hold that will fall off on its own
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Are they both labeled as completed payments? Or is one or the other slated as “Pending?” If pending, then it will likely be released back.
If they’re both showing as completed? Submit a ticket HERE.
From the sound of it, you may have gotten tied up in the self-service ticket loop.
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This is unfortunately something that can only be managed by support. I recommend opening at ticket to Purchase Failure. Before you do this you should be able to go online see all transactions (Account Settings > Transaction History) of which you should be able to match up both transactions on your card to a specific transaction on your account.
If possible you should have a confirmation for each transaction. Provide them this information, this should help them see if there were multiple transactions and investigate why there were two charges. However if there is only a single transaction ID, you will want to provide them the date/time both transactions occurred, matching which ever one has an Order ID in Blizzards system, and see if they can identify where the other transaction is.
I assume the transactions are more than a few days old? Sometimes you can see non charges that appear as charges when looking at an account, these often are things like authorizations and go away after a few days. If these look like charges, you can contact your CC company to see if they can provide you an actual transaction number for each of the charges, by providing this to Blizzard it can help them identify where the charge came from, if its not linked to a transaction you can see.
As a warning however, do try and work with Blizzards billing team thru the tickets, while it can be frustrating, steps such as chargebacks tend. to have very negative impacts such as locking your account down, and should only ever be used as a last option, usually when you no longer wish to deal with a company.
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You will need to work through tickets on this.
I’m only seeing a single 1/24 sub on this account.
Did you perhaps pause your sub instead of unsubscribing?
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No I didn’t pause, the crazy thing is, is that there is only one on my Blizzard account, but my bank account shows 2, I know it’s not an authorization hold, cause I’ve already contacted the bank, and only 1 transaction in my bank account shows the invoice ID. Been arguing with the ticket people for 2 days, even provided a screen shot of my account. And then just the same thing, we only see 1
That really doesn’t do much, if anything. Images can easily be manipulated, and are therefore rarely consulted.
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It honestly doesn’t matter, at this point I have my bank investigating it as a fraudulent charge. I just won’t be using my card to make purchases on battle.net anymore.
If your bank only shows one charge with an order or invoice ID, then only one transaction actually settled with Blizzard.
The second entry your bank is showing did not come from Blizzard’s systems. If it were, that second charge would have its own order or invoice ID. This is a bank-side duplicate or a reconciliation issue (like a pending or pre-auth that settled instead of dropping off), which is why Support is telling you they only see one charge.
Just a heads up though: it’s possible your bank might issue a chargeback. If they do, Blizzard will require repayment of the chargeback before you can do anything further. Since it was a credit card or debit card, you’ll likely be required to purchase pre-paid Battle.net Balance cards in a store and add them manually. Once a chargeback is issued against a payment type, Blizzard won’t allow it again.
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That is a bank issue, there is nothing the vendor can do because they don’t have an invoice ID, your bank needs to fix that.
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