This idea wouldn’t really achieve anything. There would be far more questions than Blizz would be able to answer even if it was staffed full-time, and any question that did get a response would just be piled on by others trying to get their attention as well, as already happens any time a blue post is spotted (especially if that blue post is itself a response in someone else’s thread). There just aren’t nearly enough people to respond to the posts that would flood a forum like this.
They also wouldn’t really respond in the first place. Signs indicate that either the company tells them not to engage with the forums or they just don’t want to (IMO, for good reason).
Ages ago I had the opportunity for a free blizzcon ticket in exhange for handing over the goodie bag. Those terrible questions in the q&a are less filtered then most people believe. A lot of people sadly need to ask confirmation questions on things they were told 30mins ago.
No one would answer and what answers they give would be run through their communications department to tweak it into marketing speak and garbage spew that says nothing.
LOL – They are not HR. That is exactly not what HR is. Blue’s are basically communications people wrapped up in a “customer service” title but they are not customer service…that would imply helpful feedback and working to resolve issues.
I got a blue response to a question I asked ten years ago or so. Given the ratio of players to developers, that’s probably my fair lifetime quota of dev attention.
But one way or another, my questions seem to percolate through the community and eventually find their way into an interview.
If I was a WoW dev I wouldn’t communicate with the forums either.
Dev: So we are adding a new optional UI feature
“So you’re deleting my addons?” “This cost us a raid tier…”
“Why are you forcing this on me? I don’t want this” “Can we buff BM Monks”
History proves this to be inaccurate. The simple reality is that Blizzard is too large of a company with too big of a playerbase to have a dedicated line to the developers. All that would do is provide a direct line of endless harassment because people don’t understand or care about game design or game development.
If the developers see something online, whether on these forums, Twitter, Reddit, YouTube, or anywhere else; they can then determine what they want to do with that. The idea of “Let’s provide a direct line of communication” is something folks would just read as “Let me propose a bunch of (horrifically bad and awful) ideas that they will implement.”
If you want to get more of a direct line access, you can apply for that once a year. That’s what the WoW Community Council is in part for. Most people don’t view it as that, and folks who actually decide that they want to discuss things that they are passionate about the game gets targeted for that reason.
But if you want to, then apply for it, take a few days or weeks and learn the basics of general MMO design and development, and you can probably do a whole lot of good - if one were to actually discuss the game from a game design perspective as opposed to “I has opinion, plz implement it.”
They don’t want to talk to the player base, they wish to be as disconnected as they can.
The last time they did, they got real feedback and their feelings hurt.
Let’s not pretend they haven’t made universally reviled decisions with zero justification.
Ask any warrior what they think of Single Minded Fury.
Let’s not pretend they didn’t make the Zaralek Cavern rare elites despawn after 15 minutes instead of just nerfing them to be soloable like everyone said they should be.