[Wave Broadband] High Latency/Connection Issues

BTW, this appears to be the problem hop / host. Be interesting to see some traceroutes back from Blizzard to Wave Broadband customers because the problem hops are clearly in Blizzard’s network:

I opened Case #1501689 with Wave Broadband to look into it, but I suspect it’s congestion here and possibly some kind of asymmetric routing or congestion on the return path to Wave Broadband. If anyone at Blizzard needs help diagnosing this I do this for a living. :slight_smile:

1 Like

And noticed there is a Blizzard Looking Glass (have not had need of it before) so:

TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.663 ms  0.637 ms  1.656 ms
 2  24.105.18.2 (24.105.18.2)  1.673 ms  1.673 ms  1.675 ms
 3  137.221.105.14 (137.221.105.14)  1.614 ms  1.615 ms  1.616 ms
 4  137.221.66.22 (137.221.66.22)  1.620 ms  1.621 ms  1.621 ms
 5  137.221.83.86 (137.221.83.86)  81.613 ms  81.613 ms  81.623 ms
 6  * * *
 7  137.221.65.1 (137.221.65.1)  13.490 ms  13.495 ms  13.646 ms
 8  137.221.65.7 (137.221.65.7)  41.819 ms  42.048 ms  42.066 ms
 9  137.221.70.34 (137.221.70.34)  13.416 ms  13.006 ms  12.978 ms
10  eqix-sv8.seattlesbestinternet.com (198.32.176.220)  13.532 ms  13.338 ms  13.458 ms
11  cr2-529bryant-be12.bb.as11404.net (192.175.30.54)  13.579 ms  13.478 ms  13.461 ms
12  be11.cr1-sanmat-b.bb.as11404.net (192.175.29.161)  13.817 ms  14.139 ms  13.914 ms
13  * * *
14  be11.agg2-200p-b.bb.as11404.net (192.175.30.116)  13.951 ms  14.294 ms  14.083 ms
15  208.52.0.6 (208.52.0.6)  14.392 ms  14.541 ms  14.460 ms


14/08/2021 23:41:32 UTC
--------------------

TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.649 ms  0.626 ms  0.624 ms
 2  24.105.18.2 (24.105.18.2)  1.720 ms  1.725 ms  1.721 ms
 3  137.221.105.14 (137.221.105.14)  1.271 ms  1.280 ms  1.279 ms
 4  137.221.66.22 (137.221.66.22)  1.662 ms  1.662 ms  1.649 ms
 5  137.221.83.86 (137.221.83.86)  103.225 ms  103.260 ms  103.263 ms
 6  * * *
 7  137.221.65.1 (137.221.65.1)  15.115 ms  15.132 ms  15.128 ms
 8  137.221.65.7 (137.221.65.7)  59.843 ms  56.984 ms  56.961 ms
 9  137.221.70.34 (137.221.70.34)  13.164 ms  13.170 ms  13.163 ms
10  eqix-sv8.seattlesbestinternet.com (198.32.176.220)  13.499 ms  13.205 ms  13.236 ms
11  cr2-529bryant-be12.bb.as11404.net (192.175.30.54)  13.358 ms  13.353 ms  13.344 ms
12  be11.cr1-sanmat-b.bb.as11404.net (192.175.29.161)  13.825 ms  13.846 ms  13.711 ms
13  be1.cr1-sanmat-a.bb.as11404.net (192.175.30.124)  13.879 ms * *
14  be11.agg2-200p-b.bb.as11404.net (192.175.30.116)  14.089 ms  14.101 ms  14.106 ms
15  208.52.0.6 (208.52.0.6)  14.322 ms  14.200 ms  14.243 ms


14/08/2021 23:41:32 UTC
--------------------

TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.491 ms  0.493 ms  0.494 ms
 2  24.105.18.2 (24.105.18.2)  1.413 ms  1.430 ms  1.470 ms
 3  137.221.105.14 (137.221.105.14)  0.866 ms  0.882 ms  0.882 ms
 4  137.221.66.22 (137.221.66.22)  1.390 ms  1.390 ms  1.404 ms
 5  137.221.83.86 (137.221.83.86)  176.322 ms  176.353 ms  176.333 ms
 6  * * *
 7  137.221.65.1 (137.221.65.1)  13.070 ms  13.069 ms  13.191 ms
 8  137.221.65.7 (137.221.65.7)  12.822 ms  13.120 ms  13.092 ms
 9  137.221.70.34 (137.221.70.34)  13.159 ms  13.465 ms  13.459 ms
10  eqix-sv8.seattlesbestinternet.com (198.32.176.220)  13.318 ms  13.311 ms  13.659 ms
11  cr2-529bryant-be12.bb.as11404.net (192.175.30.54)  13.309 ms  13.331 ms  13.303 ms
12  be11.cr1-sanmat-b.bb.as11404.net (192.175.29.161)  13.769 ms  13.836 ms  13.553 ms
13  * * *
14  be11.agg2-200p-b.bb.as11404.net (192.175.30.116)  14.213 ms  14.263 ms  14.431 ms
15  208.52.0.6 (208.52.0.6)  14.597 ms  14.108 ms  14.269 ms


14/08/2021 23:41:32 UTC
--------------------

TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.338 ms  0.327 ms  0.325 ms
 2  37.244.23.3 (37.244.23.3)  0.518 ms  0.606 ms  0.691 ms
 3  24.105.62.148 (24.105.62.148)  0.801 ms  0.819 ms  0.879 ms
 4  137.221.66.8 (137.221.66.8)  50.185 ms  50.204 ms  50.204 ms
 5  137.221.69.50 (137.221.69.50)  534.218 ms  534.232 ms  534.234 ms
 6  137.221.69.34 (137.221.69.34)  43.013 ms  38.539 ms  38.486 ms
 7  equinix-exchange.ord.layer42.net (208.115.136.53)  1.508 ms  1.400 ms  1.406 ms
 8  hu0-0-0-20.3403.cr3-sea-b.bb.as11404.net (65.50.198.74)  47.173 ms  47.167 ms  47.150 ms
 9  be10.cr3-sea-a.bb.as11404.net (65.50.198.62)  46.742 ms  46.757 ms  46.754 ms
10  be55.cr2-sea-a.bb.as11404.net (65.50.198.67)  46.975 ms  47.300 ms  47.298 ms
11  be1.cr2-sea-b.bb.as11404.net (174.127.149.137)  47.318 ms  46.867 ms  46.865 ms
12  hu0-2-0-4.cr1-529bryant.bb.as11404.net (192.175.28.236)  56.662 ms  56.410 ms  56.610 ms
13  cr2-529bryant-be12.bb.as11404.net (192.175.30.54)  56.518 ms  56.547 ms  56.385 ms
14  be11.cr1-sanmat-b.bb.as11404.net (192.175.29.161)  56.977 ms  57.036 ms  57.156 ms
15  * * *


14/08/2021 23:41:34 UTC
--------------------

TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.333 ms  0.323 ms  0.322 ms
 2  37.244.23.3 (37.244.23.3)  0.546 ms  0.652 ms  0.732 ms
 3  24.105.62.148 (24.105.62.148)  0.831 ms  0.864 ms  0.866 ms
 4  137.221.66.8 (137.221.66.8)  1.111 ms  1.132 ms  1.134 ms
 5  137.221.69.50 (137.221.69.50)  508.459 ms  508.494 ms  508.497 ms
 6  137.221.69.34 (137.221.69.34)  1.556 ms  1.686 ms  1.671 ms
 7  equinix-exchange.ord.layer42.net (208.115.136.53)  1.661 ms  1.479 ms  1.472 ms
 8  hu0-0-0-20.3403.cr3-sea-b.bb.as11404.net (65.50.198.74)  47.108 ms  47.220 ms  47.179 ms
 9  be10.cr3-sea-a.bb.as11404.net (65.50.198.62)  46.763 ms  46.557 ms  46.602 ms
10  be55.cr2-sea-a.bb.as11404.net (65.50.198.67)  47.243 ms  47.316 ms  47.320 ms
11  be1.cr2-sea-b.bb.as11404.net (174.127.149.137)  47.266 ms  47.273 ms  47.321 ms
12  hu0-2-0-4.cr1-529bryant.bb.as11404.net (192.175.28.236)  56.526 ms  56.548 ms  56.618 ms
13  cr2-529bryant-be12.bb.as11404.net (192.175.30.54)  56.508 ms  56.525 ms  56.518 ms
14  be11.cr1-sanmat-b.bb.as11404.net (192.175.29.161)  56.974 ms  57.258 ms  57.214 ms
15  * * *


14/08/2021 23:41:37 UTC
--------------------

MTR:
Start: Sat Aug 14 23:41:32 2021 Blizzard  1.|-- Blizzard                       0.0%    10    0.4   0.5   0.4   0.9   0.0
  2.|-- 24.105.18.2                        0.0%    10    0.6   0.9   0.6   1.5   0.0
  3.|-- 137.221.105.14                     0.0%    10    1.0   1.1   0.9   1.4   0.0
  4.|-- 137.221.66.22                      0.0%    10    0.5   0.8   0.5   1.8   0.0
  5.|-- 137.221.83.86                      0.0%    10  1070. 592.2  43.1 1119. 463.6
  6.|-- ???                               100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- 137.221.65.1                       0.0%    10   64.3  20.3  12.9  64.3  15.8
  8.|-- 137.221.65.7                       0.0%    10   12.7  15.3  12.7  32.5   6.1
  9.|-- 137.221.70.34                      0.0%    10   12.9  19.1  12.9  48.6  13.0
 10.|-- eqix-sv8.seattlesbestinternet.com  0.0%    10   13.5  13.6  13.4  13.8   0.0
 11.|-- cr2-529bryant-be12.bb.as11404.net  0.0%    10   14.3  13.9  13.5  14.8   0.0
 12.|-- be11.cr1-sanmat-b.bb.as11404.net   0.0%    10   14.0  14.1  13.9  14.3   0.0
 13.|-- be1.cr1-sanmat-a.bb.as11404.net   90.0%    10   13.8  13.8  13.8  13.8   0.0
 14.|-- be11.agg2-200p-b.bb.as11404.net    0.0%    10   14.5  14.4  14.2  14.9   0.0
 15.|-- 208.52.0.6                         0.0%    10   14.8  14.7  14.3  14.8   0.0
 16.|-- Blizzard                     0.0%    10   15.5  15.5  15.3  15.9   0.0


14/08/2021 23:41:32 UTC
--------------------

MTR:
Start: Sat Aug 14 23:41:32 2021 Blizzard  1.|-- Blizzard                       0.0%    10    0.9   0.7   0.3   1.9   0.0
  2.|-- 24.105.18.2                        0.0%    10    0.7   0.7   0.6   0.9   0.0
  3.|-- 137.221.105.14                     0.0%    10    1.0   1.0   0.8   1.2   0.0
  4.|-- 137.221.66.22                      0.0%    10    1.0   0.7   0.6   1.0   0.0
  5.|-- 137.221.83.86                      0.0%    10  1146. 563.6  95.5 1171. 460.1
  6.|-- ???                               100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- 137.221.65.1                       0.0%    10   12.7  15.1  12.7  23.6   4.0
  8.|-- 137.221.65.7                       0.0%    10   12.8  17.0  12.6  55.2  13.4
  9.|-- 137.221.70.34                      0.0%    10   13.4  24.2  12.9  64.4  20.7
 10.|-- eqix-sv8.seattlesbestinternet.com  0.0%    10   13.5  13.6  13.3  14.0   0.0
 11.|-- cr2-529bryant-be12.bb.as11404.net  0.0%    10   13.7  13.6  13.4  13.8   0.0
 12.|-- be11.cr1-sanmat-b.bb.as11404.net   0.0%    10   13.8  13.9  13.7  14.4   0.0
 13.|-- be1.cr1-sanmat-a.bb.as11404.net   80.0%    10   13.7  13.9  13.7  14.1   0.0
 14.|-- be11.agg2-200p-b.bb.as11404.net    0.0%    10   14.4  14.4  14.1  14.9   0.0
 15.|-- 208.52.0.6                         0.0%    10   14.6  14.5  14.2  14.7   0.0
 16.|-- Blizzard                     0.0%    10   23.0  17.7  15.2  23.8   3.0


14/08/2021 23:41:32 UTC
--------------------

MTR:
Start: Sat Aug 14 23:41:32 2021 Blizzard  1.|-- Blizzard                       0.0%    10    0.8   0.5   0.4   0.8   0.0
  2.|-- 24.105.18.2                        0.0%    10    0.8   0.8   0.6   1.4   0.0
  3.|-- 137.221.105.14                     0.0%    10    1.0   1.2   1.0   1.4   0.0
  4.|-- 137.221.66.22                      0.0%    10    1.2   0.7   0.5   1.2   0.0
  5.|-- 137.221.83.86                      0.0%    10  1147. 523.1  26.8 1147. 452.0
  6.|-- ???                               100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- 137.221.65.1                       0.0%    10   12.9  15.3  12.8  24.5   4.1
  8.|-- 137.221.65.7                       0.0%    10   12.8  18.2  12.8  65.3  16.5
  9.|-- 137.221.70.34                      0.0%    10   13.5  26.4  12.9  81.9  25.3
 10.|-- eqix-sv8.seattlesbestinternet.com  0.0%    10   13.8  13.7  13.4  13.9   0.0
 11.|-- cr2-529bryant-be12.bb.as11404.net  0.0%    10   13.5  13.6  13.5  13.7   0.0
 12.|-- be11.cr1-sanmat-b.bb.as11404.net   0.0%    10   14.1  14.1  14.0  14.3   0.0
 13.|-- be1.cr1-sanmat-a.bb.as11404.net   90.0%    10   14.1  14.1  14.1  14.1   0.0
 14.|-- be11.agg2-200p-b.bb.as11404.net    0.0%    10   14.7  14.4  14.1  14.7   0.0
 15.|-- 208.52.0.6                         0.0%    10   14.8  14.8  14.6  15.1   0.0
 16.|-- Blizzard                     0.0%    10   21.6  17.6  15.6  24.0   2.8


14/08/2021 23:41:32 UTC
--------------------

TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.348 ms  0.355 ms  0.357 ms
 2  37.244.23.3 (37.244.23.3)  0.604 ms  0.774 ms  0.794 ms
 3  24.105.62.148 (24.105.62.148)  0.955 ms  0.976 ms  0.979 ms
 4  137.221.66.8 (137.221.66.8)  1.316 ms  1.335 ms  1.335 ms
 5  137.221.69.50 (137.221.69.50)  719.026 ms  719.055 ms  719.060 ms
 6  137.221.69.34 (137.221.69.34)  1.752 ms  1.832 ms  1.809 ms
 7  equinix-exchange.ord.layer42.net (208.115.136.53)  1.657 ms  1.667 ms  1.855 ms
 8  hu0-0-0-20.3403.cr3-sea-b.bb.as11404.net (65.50.198.74)  47.323 ms  47.245 ms  47.233 ms
 9  be10.cr3-sea-a.bb.as11404.net (65.50.198.62)  46.910 ms  46.812 ms  46.796 ms
10  be55.cr2-sea-a.bb.as11404.net (65.50.198.67)  47.331 ms  47.471 ms  47.489 ms
11  * be1.cr2-sea-b.bb.as11404.net (174.127.149.137)  47.141 ms  47.191 ms
12  * hu0-2-0-4.cr1-529bryant.bb.as11404.net (192.175.28.236)  56.479 ms  56.283 ms
13  cr2-529bryant-be12.bb.as11404.net (192.175.30.54)  56.581 ms  56.575 ms  56.343 ms
14  be11.cr1-sanmat-b.bb.as11404.net (192.175.29.161)  56.948 ms  56.817 ms  56.792 ms
15  * * be1.cr1-sanmat-a.bb.as11404.net (192.175.30.124)  56.422 ms


14/08/2021 23:41:48 UTC
--------------------

MTR:
Start: Sat Aug 14 23:41:34 2021 Blizzard  1.|-- Blizzard                              0.0%    10    0.3   0.3   0.3   0.4   0.0
  2.|-- 37.244.23.3                               0.0%    10    0.6   0.6   0.5   0.7   0.0
  3.|-- 24.105.62.148                             0.0%    10    0.9   0.8   0.8   0.9   0.0
  4.|-- 137.221.66.8                              0.0%    10    1.1   1.6   1.0   5.9   1.4
  5.|-- 137.221.69.50                             0.0%    10  923.1 672.6 195.8 1042. 261.2
  6.|-- 137.221.69.34                             0.0%    10    1.7   3.2   1.6  15.3   4.2
  7.|-- equinix-exchange.ord.layer42.net         20.0%    10    1.5   1.6   1.5   1.9   0.0
  8.|-- hu0-0-0-20.3403.cr3-sea-b.bb.as11404.net  0.0%    10   47.2  47.3  47.2  47.4   0.0
  9.|-- be10.cr3-sea-a.bb.as11404.net            10.0%    10   46.9  46.9  46.7  47.0   0.0
 10.|-- be55.cr2-sea-a.bb.as11404.net            10.0%    10   47.2  47.1  47.0  47.3   0.0
 11.|-- be1.cr2-sea-b.bb.as11404.net              0.0%    10   47.1  47.1  46.8  47.4   0.0
 12.|-- hu0-2-0-4.cr1-529bryant.bb.as11404.net   10.0%    10   56.6  56.6  56.4  57.0   0.0
 13.|-- cr2-529bryant-be12.bb.as11404.net         0.0%    10   56.6  56.7  56.5  57.1   0.0
 14.|-- be11.cr1-sanmat-b.bb.as11404.net         20.0%    10   57.1  57.1  56.9  57.4   0.0
 15.|-- be1.cr1-sanmat-a.bb.as11404.net          90.0%    10   56.8  56.8  56.8  56.8   0.0
 16.|-- be11.agg2-200p-b.bb.as11404.net          10.0%    10   56.8  56.9  56.7  57.2   0.0
 17.|-- 208.52.0.6                               20.0%    10   57.4  57.3  57.1  57.4   0.0
 18.|-- Blizzard                           10.0%    10   58.3  58.5  58.3  58.7   0.0


14/08/2021 23:41:34 UTC
--------------------

MTR:
Start: Sat Aug 14 23:41:34 2021 Blizzard  1.|-- Blizzard                              0.0%    10    0.3   0.3   0.3   0.5   0.0
  2.|-- 37.244.23.3                               0.0%    10    0.6   0.6   0.5   0.7   0.0
  3.|-- 24.105.62.148                            10.0%    10    0.8   0.9   0.8   1.3   0.0
  4.|-- 137.221.66.8                              0.0%    10    2.6   6.3   1.0  40.2  12.4
  5.|-- 137.221.69.50                             0.0%    10  811.5 582.8 285.0 934.2 250.4
  6.|-- 137.221.69.34                             0.0%    10    1.8   4.1   1.7  24.5   7.2
  7.|-- equinix-exchange.ord.layer42.net          0.0%    10    1.7   1.6   1.5   1.7   0.0
  8.|-- hu0-0-0-20.3403.cr3-sea-b.bb.as11404.net 20.0%    10   47.5  47.3  47.1  47.6   0.0
  9.|-- be10.cr3-sea-a.bb.as11404.net            30.0%    10   46.9  46.9  46.6  47.2   0.0
 10.|-- be55.cr2-sea-a.bb.as11404.net             0.0%    10   47.0  47.2  46.9  47.4   0.0
 11.|-- be1.cr2-sea-b.bb.as11404.net              0.0%    10   47.1  47.1  46.9  47.4   0.0
 12.|-- hu0-2-0-4.cr1-529bryant.bb.as11404.net    0.0%    10   56.5  56.6  56.4  56.9   0.0
 13.|-- cr2-529bryant-be12.bb.as11404.net         0.0%    10   57.0  56.7  56.5  57.0   0.0
 14.|-- be11.cr1-sanmat-b.bb.as11404.net          0.0%    10   57.0  57.1  56.9  57.4   0.0
 15.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
 16.|-- be11.agg2-200p-b.bb.as11404.net           0.0%    10   56.9  57.1  56.7  57.4   0.0
 17.|-- 208.52.0.6                               30.0%    10   57.2  57.3  57.2  57.4   0.0
 18.|-- Blizzard                           30.0%    10   58.5  58.4  58.2  58.6   0.0


14/08/2021 23:41:34 UTC
--------------------

MTR:
Start: Sat Aug 14 23:41:39 2021 Blizzard  1.|-- Blizzard                              0.0%    10    0.3   0.4   0.3   0.7   0.0
  2.|-- 37.244.23.3                               0.0%    10    0.6   0.6   0.4   0.8   0.0
  3.|-- 24.105.62.148                             0.0%    10    0.9   0.9   0.7   1.1   0.0
  4.|-- 137.221.66.8                              0.0%    10    1.1   5.5   1.1  39.0  11.8
  5.|-- 137.221.69.50                             0.0%    10  875.9 759.5 427.0 933.0 160.9
  6.|-- 137.221.69.34                             0.0%    10    1.7  14.0   1.6  79.7  27.0
  7.|-- equinix-exchange.ord.layer42.net          0.0%    10    1.7   1.6   1.5   1.9   0.0
  8.|-- hu0-0-0-20.3403.cr3-sea-b.bb.as11404.net 10.0%    10   47.5  47.3  47.1  47.5   0.0
  9.|-- be10.cr3-sea-a.bb.as11404.net            10.0%    10   46.8  46.9  46.7  47.3   0.0
 10.|-- be55.cr2-sea-a.bb.as11404.net            20.0%    10   47.4  47.2  46.9  47.4   0.0
 11.|-- be1.cr2-sea-b.bb.as11404.net              0.0%    10   47.0  47.1  46.9  47.3   0.0
 12.|-- hu0-2-0-4.cr1-529bryant.bb.as11404.net    0.0%    10   56.8  56.5  56.3  56.8   0.0
 13.|-- cr2-529bryant-be12.bb.as11404.net        10.0%    10   56.6  56.7  56.6  57.2   0.0
 14.|-- be11.cr1-sanmat-b.bb.as11404.net          0.0%    10   57.1  57.1  56.8  57.4   0.0
 15.|-- be1.cr1-sanmat-a.bb.as11404.net          90.0%    10   56.9  56.9  56.9  56.9   0.0
 16.|-- be11.agg2-200p-b.bb.as11404.net           0.0%    10   57.0  57.0  56.7  57.4   0.0
 17.|-- 208.52.0.6                                0.0%    10   57.5  57.4  57.1  57.6   0.0
 18.|-- Blizzard                           10.0%    10   58.4  58.5  58.4  58.7   0.0


14/08/2021 23:41:39 UTC
--------------------

I use Wave Broadband as well, has been rock solid, interesting to me that the high latency issues are only on the Full Servers…the ones for New Players are not an issue.

I can’t even get through to the login servers to select other realms. :frowning: I was having problems with the Diablo II Beta last night too.

WAVE on the Penninsula in Kitsap County is still HORRID right now. 4-6k latency. IF I can even get logged on. Hunting for a decent VPN to use. Suggestions?

ProtonVPN (same folks who do Proton Mail) is free / working for me right now. Good luck!

1 Like

WA here. 17800 latency

Also a Wave user and experiencing the same issues starting yesterday. What technical terms did you use to explain the situation? I have a feeling telling them “I can’t connect to Blizzard games” might not work, though I don’t know how to explain the problem (I’m not fancy in internet terms and words lol).

I talked with someone for 40 mins and reset, etc and all the pings good, but WoW no good

Having same issue from Washington with Wave Broadband. What are VPN recommendations.

Currently on hold with Wave to “tell” them about my problem :wink:

Also, able to log into PTR classic just fine. Have not tried retail. My problem is the same but on TBC Classic.

Just wanted to throw my name in the hat for whatever it’s worth. Home Latency is outrageous: 9k ms. This is on Wave Broadband. All other software and internet service work flawlessly.

Can’t Blizzard call Wave and explain the situation so we all don’t have to go through Tier 1 CS asking us to reset our routers before we can actually talk to someone who knows this stuff?

2 Likes

Ty for this… This happened before in Legion when the Island opened up. What a hassle but they did get it fixed eventually. Think it took like 3 days or something.

1 Like

I’m seeing this too, but ONLY when trying to log into east coast servers or inside battlegrounds/arenas. My own server (Anathema) is fine. This makes the game unplayable :(.

Here’s a WinMTR trace:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            Linksys04444 -    4 |  251 |  243 |    0 |    0 |   12 |    0 |
|        REDACTED.bb.as54858.net -    0 |  282 |  282 |    0 |    1 |   10 |    1 |
|                           172.16.101.45 -    0 |  282 |  282 |    1 |    1 |    7 |    1 |
|     cr2-sea-a-be100-4000.bb.as11404.net -    0 |  282 |  282 |    1 |    1 |   13 |    1 |
|           be11.cr3-sea-a.bb.as11404.net -    0 |  282 |  282 |    1 |    1 |    6 |    1 |
|           be55.cr2-sea-a.bb.as11404.net -    0 |  282 |  282 |    1 |    1 |   38 |    1 |
|            be1.cr2-sea-b.bb.as11404.net -    0 |  282 |  282 |    1 |    1 |    5 |    1 |
|                  six.blizzardonline.net -    0 |  282 |  282 |    1 |    5 |   66 |    1 |
|              ae1-br02-eqse2.as57976.net -   13 |  189 |  165 |    0 |   52 |  156 |   47 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|         et-0-0-1-pe02-eqch2.as57976.net -    5 |  240 |  229 |   46 |   48 |  113 |   46 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   57 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

It seems that something goes wrong inside Blizzard’s servers. Pathping:

pathping 24.105.62.129

Tracing route to 24.105.62.129 over a maximum of 30 hops

  0  T-PC-1.gowaveg.com [192.168.1.113]
  1  Linksys04444 [192.168.1.1]
  2  REDACTED.bb.as54858.net [REDACTED]
  3  172.16.101.45
  4  cr2-sea-a-be100-4000.bb.as11404.net [216.243.28.205]
  5  be11.cr3-sea-a.bb.as11404.net [174.127.151.11]
  6  be55.cr2-sea-a.bb.as11404.net [65.50.198.67]
  7  be1.cr2-sea-b.bb.as11404.net [174.127.149.137]
  8  six.blizzardonline.net [206.81.81.122]
  9  ae1-br02-eqse2.as57976.net [137.221.73.35]
 10     *        *        *
Computing statistics for 225 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           T-PC-1.gowaveg.com [192.168.1.113]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  Linksys04369 [192.168.1.1]
                                0/ 100 =  0%   |
  2    1ms     0/ 100 =  0%     0/ 100 =  0%  REDACTED.bb.as54858.net [REDACTED]
                                0/ 100 =  0%   |
  3    1ms     0/ 100 =  0%     0/ 100 =  0%  172.16.101.45
                                0/ 100 =  0%   |
  4    1ms     0/ 100 =  0%     0/ 100 =  0%  cr2-sea-a-be100-4000.bb.as11404.net [216.243.28.205]
                                0/ 100 =  0%   |
  5    1ms     0/ 100 =  0%     0/ 100 =  0%  be11.cr3-sea-a.bb.as11404.net [174.127.151.11]
                                0/ 100 =  0%   |
  6    2ms     0/ 100 =  0%     0/ 100 =  0%  be55.cr2-sea-a.bb.as11404.net [65.50.198.67]
                                0/ 100 =  0%   |
  7    1ms     0/ 100 =  0%     0/ 100 =  0%  be1.cr2-sea-b.bb.as11404.net [174.127.149.137]
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%   100/ 100 =100%  six.blizzardonline.net [206.81.81.122]
                                0/ 100 =  0%   |
  9    9ms     0/ 100 =  0%     0/ 100 =  0%  ae1-br02-eqse2.as57976.net [137.221.73.35]

Trace complete.

Tracert:

Tracing route to 24.105.62.129 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  Linksys04369 [192.168.1.1]
  2     1 ms     1 ms     1 ms  REDACTED.bb.as54858.net [REDACTED]
  3     1 ms     1 ms     1 ms  172.16.101.45
  4     1 ms     1 ms     1 ms  cr2-sea-a-be100-4000.bb.as11404.net [216.243.28.205]
  5     3 ms     1 ms     1 ms  be11.cr3-sea-a.bb.as11404.net [174.127.151.11]
  6     2 ms     1 ms     1 ms  be55.cr2-sea-a.bb.as11404.net [65.50.198.67]
  7     1 ms     1 ms     1 ms  be1.cr2-sea-b.bb.as11404.net [174.127.149.137]
  8     1 ms     2 ms     1 ms  six.blizzardonline.net [206.81.81.122]
  9    46 ms    46 ms    47 ms  ae1-br02-eqse2.as57976.net [137.221.73.35]
 10     *        *        *     Request timed out.
 11     *       46 ms    46 ms  et-0-0-1-pe02-eqch2.as57976.net [137.221.69.53]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Thanks for the Proton link. It’s playable now. Hope this gets fixed.

I use Windscribe as a workaround which works for me.

This is a WAVE problem as I have experienced it before. You have to be insistent that you get this problem passed along to a higher tier of support. If they tell you a technician needs to come out you tell them, “Yea you need to connect me directly to your supervisor as you cannot assist me”.

Think of connecting to Blizzard like driving down the highway, many cities(nodes) in between your destination that you have to drive through to get to Blizzard. One of those cities(nodes) is completely closed off and you are sitting on the highway unable to move forward or go around the city(node). Using a VPN routes you through different cities(nodes) to get to Blizzard bypassing the troublesome city(broken node) you cannot get past.

You can refer this post to Wave Customer service if they need an explanation and tell them something is wrong with one of the nodes along the way to the Blizzard servers. Explain you are experiencing HIGH LATENCY while playing the game but using a VPN solves the issue which means it is on their end or their peering partners. Make sure to note you are not the ONLY WAVE customer experiencing this issue so sending a Tech out to your house is useless, reference this post once again. BE FIRM and INSISTENT with them as they will try to do useless troubleshooting with you to solve the problem.

Edit to add: Gotta love WAVE forcing a modem reset before we can talk to Tech Support!

Edit again: Contacted Wave. Wave claims its outside their network while Blizzard claims its outside their network. Wave did put in a ticket but we need help BLIZZARD! Please, I encourage everyone to CONTACT WAVE! I know the hold time sucks but the more people we put pressure on the quicker they get off their butts and help us.

2 Likes

I am in WA state, near Bremerton, WA… across the sound from Seattle… and having the same problem since yesterday 8.13.2021 as well.

Same here, live in Belfair. It’s the Wave ISP

I have Wave and am unable to play without a VPN also. Both WoW and Overwatch seem to be affected for me though.

Same here, live in Sacramento. Cant play retail and bcc.