BTW, this appears to be the problem hop / host. Be interesting to see some traceroutes back from Blizzard to Wave Broadband customers because the problem hops are clearly in Blizzard’s network:
I opened Case #1501689 with Wave Broadband to look into it, but I suspect it’s congestion here and possibly some kind of asymmetric routing or congestion on the return path to Wave Broadband. If anyone at Blizzard needs help diagnosing this I do this for a living.
1 Like
And noticed there is a Blizzard Looking Glass (have not had need of it before) so:
TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.663 ms 0.637 ms 1.656 ms
2 24.105.18.2 (24.105.18.2) 1.673 ms 1.673 ms 1.675 ms
3 137.221.105.14 (137.221.105.14) 1.614 ms 1.615 ms 1.616 ms
4 137.221.66.22 (137.221.66.22) 1.620 ms 1.621 ms 1.621 ms
5 137.221.83.86 (137.221.83.86) 81.613 ms 81.613 ms 81.623 ms
6 * * *
7 137.221.65.1 (137.221.65.1) 13.490 ms 13.495 ms 13.646 ms
8 137.221.65.7 (137.221.65.7) 41.819 ms 42.048 ms 42.066 ms
9 137.221.70.34 (137.221.70.34) 13.416 ms 13.006 ms 12.978 ms
10 eqix-sv8.seattlesbestinternet.com (198.32.176.220) 13.532 ms 13.338 ms 13.458 ms
11 cr2-529bryant-be12.bb.as11404.net (192.175.30.54) 13.579 ms 13.478 ms 13.461 ms
12 be11.cr1-sanmat-b.bb.as11404.net (192.175.29.161) 13.817 ms 14.139 ms 13.914 ms
13 * * *
14 be11.agg2-200p-b.bb.as11404.net (192.175.30.116) 13.951 ms 14.294 ms 14.083 ms
15 208.52.0.6 (208.52.0.6) 14.392 ms 14.541 ms 14.460 ms
14/08/2021 23:41:32 UTC
--------------------
TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.649 ms 0.626 ms 0.624 ms
2 24.105.18.2 (24.105.18.2) 1.720 ms 1.725 ms 1.721 ms
3 137.221.105.14 (137.221.105.14) 1.271 ms 1.280 ms 1.279 ms
4 137.221.66.22 (137.221.66.22) 1.662 ms 1.662 ms 1.649 ms
5 137.221.83.86 (137.221.83.86) 103.225 ms 103.260 ms 103.263 ms
6 * * *
7 137.221.65.1 (137.221.65.1) 15.115 ms 15.132 ms 15.128 ms
8 137.221.65.7 (137.221.65.7) 59.843 ms 56.984 ms 56.961 ms
9 137.221.70.34 (137.221.70.34) 13.164 ms 13.170 ms 13.163 ms
10 eqix-sv8.seattlesbestinternet.com (198.32.176.220) 13.499 ms 13.205 ms 13.236 ms
11 cr2-529bryant-be12.bb.as11404.net (192.175.30.54) 13.358 ms 13.353 ms 13.344 ms
12 be11.cr1-sanmat-b.bb.as11404.net (192.175.29.161) 13.825 ms 13.846 ms 13.711 ms
13 be1.cr1-sanmat-a.bb.as11404.net (192.175.30.124) 13.879 ms * *
14 be11.agg2-200p-b.bb.as11404.net (192.175.30.116) 14.089 ms 14.101 ms 14.106 ms
15 208.52.0.6 (208.52.0.6) 14.322 ms 14.200 ms 14.243 ms
14/08/2021 23:41:32 UTC
--------------------
TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.491 ms 0.493 ms 0.494 ms
2 24.105.18.2 (24.105.18.2) 1.413 ms 1.430 ms 1.470 ms
3 137.221.105.14 (137.221.105.14) 0.866 ms 0.882 ms 0.882 ms
4 137.221.66.22 (137.221.66.22) 1.390 ms 1.390 ms 1.404 ms
5 137.221.83.86 (137.221.83.86) 176.322 ms 176.353 ms 176.333 ms
6 * * *
7 137.221.65.1 (137.221.65.1) 13.070 ms 13.069 ms 13.191 ms
8 137.221.65.7 (137.221.65.7) 12.822 ms 13.120 ms 13.092 ms
9 137.221.70.34 (137.221.70.34) 13.159 ms 13.465 ms 13.459 ms
10 eqix-sv8.seattlesbestinternet.com (198.32.176.220) 13.318 ms 13.311 ms 13.659 ms
11 cr2-529bryant-be12.bb.as11404.net (192.175.30.54) 13.309 ms 13.331 ms 13.303 ms
12 be11.cr1-sanmat-b.bb.as11404.net (192.175.29.161) 13.769 ms 13.836 ms 13.553 ms
13 * * *
14 be11.agg2-200p-b.bb.as11404.net (192.175.30.116) 14.213 ms 14.263 ms 14.431 ms
15 208.52.0.6 (208.52.0.6) 14.597 ms 14.108 ms 14.269 ms
14/08/2021 23:41:32 UTC
--------------------
TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.338 ms 0.327 ms 0.325 ms
2 37.244.23.3 (37.244.23.3) 0.518 ms 0.606 ms 0.691 ms
3 24.105.62.148 (24.105.62.148) 0.801 ms 0.819 ms 0.879 ms
4 137.221.66.8 (137.221.66.8) 50.185 ms 50.204 ms 50.204 ms
5 137.221.69.50 (137.221.69.50) 534.218 ms 534.232 ms 534.234 ms
6 137.221.69.34 (137.221.69.34) 43.013 ms 38.539 ms 38.486 ms
7 equinix-exchange.ord.layer42.net (208.115.136.53) 1.508 ms 1.400 ms 1.406 ms
8 hu0-0-0-20.3403.cr3-sea-b.bb.as11404.net (65.50.198.74) 47.173 ms 47.167 ms 47.150 ms
9 be10.cr3-sea-a.bb.as11404.net (65.50.198.62) 46.742 ms 46.757 ms 46.754 ms
10 be55.cr2-sea-a.bb.as11404.net (65.50.198.67) 46.975 ms 47.300 ms 47.298 ms
11 be1.cr2-sea-b.bb.as11404.net (174.127.149.137) 47.318 ms 46.867 ms 46.865 ms
12 hu0-2-0-4.cr1-529bryant.bb.as11404.net (192.175.28.236) 56.662 ms 56.410 ms 56.610 ms
13 cr2-529bryant-be12.bb.as11404.net (192.175.30.54) 56.518 ms 56.547 ms 56.385 ms
14 be11.cr1-sanmat-b.bb.as11404.net (192.175.29.161) 56.977 ms 57.036 ms 57.156 ms
15 * * *
14/08/2021 23:41:34 UTC
--------------------
TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.333 ms 0.323 ms 0.322 ms
2 37.244.23.3 (37.244.23.3) 0.546 ms 0.652 ms 0.732 ms
3 24.105.62.148 (24.105.62.148) 0.831 ms 0.864 ms 0.866 ms
4 137.221.66.8 (137.221.66.8) 1.111 ms 1.132 ms 1.134 ms
5 137.221.69.50 (137.221.69.50) 508.459 ms 508.494 ms 508.497 ms
6 137.221.69.34 (137.221.69.34) 1.556 ms 1.686 ms 1.671 ms
7 equinix-exchange.ord.layer42.net (208.115.136.53) 1.661 ms 1.479 ms 1.472 ms
8 hu0-0-0-20.3403.cr3-sea-b.bb.as11404.net (65.50.198.74) 47.108 ms 47.220 ms 47.179 ms
9 be10.cr3-sea-a.bb.as11404.net (65.50.198.62) 46.763 ms 46.557 ms 46.602 ms
10 be55.cr2-sea-a.bb.as11404.net (65.50.198.67) 47.243 ms 47.316 ms 47.320 ms
11 be1.cr2-sea-b.bb.as11404.net (174.127.149.137) 47.266 ms 47.273 ms 47.321 ms
12 hu0-2-0-4.cr1-529bryant.bb.as11404.net (192.175.28.236) 56.526 ms 56.548 ms 56.618 ms
13 cr2-529bryant-be12.bb.as11404.net (192.175.30.54) 56.508 ms 56.525 ms 56.518 ms
14 be11.cr1-sanmat-b.bb.as11404.net (192.175.29.161) 56.974 ms 57.258 ms 57.214 ms
15 * * *
14/08/2021 23:41:37 UTC
--------------------
MTR:
Start: Sat Aug 14 23:41:32 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.5 0.4 0.9 0.0
2.|-- 24.105.18.2 0.0% 10 0.6 0.9 0.6 1.5 0.0
3.|-- 137.221.105.14 0.0% 10 1.0 1.1 0.9 1.4 0.0
4.|-- 137.221.66.22 0.0% 10 0.5 0.8 0.5 1.8 0.0
5.|-- 137.221.83.86 0.0% 10 1070. 592.2 43.1 1119. 463.6
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.65.1 0.0% 10 64.3 20.3 12.9 64.3 15.8
8.|-- 137.221.65.7 0.0% 10 12.7 15.3 12.7 32.5 6.1
9.|-- 137.221.70.34 0.0% 10 12.9 19.1 12.9 48.6 13.0
10.|-- eqix-sv8.seattlesbestinternet.com 0.0% 10 13.5 13.6 13.4 13.8 0.0
11.|-- cr2-529bryant-be12.bb.as11404.net 0.0% 10 14.3 13.9 13.5 14.8 0.0
12.|-- be11.cr1-sanmat-b.bb.as11404.net 0.0% 10 14.0 14.1 13.9 14.3 0.0
13.|-- be1.cr1-sanmat-a.bb.as11404.net 90.0% 10 13.8 13.8 13.8 13.8 0.0
14.|-- be11.agg2-200p-b.bb.as11404.net 0.0% 10 14.5 14.4 14.2 14.9 0.0
15.|-- 208.52.0.6 0.0% 10 14.8 14.7 14.3 14.8 0.0
16.|-- Blizzard 0.0% 10 15.5 15.5 15.3 15.9 0.0
14/08/2021 23:41:32 UTC
--------------------
MTR:
Start: Sat Aug 14 23:41:32 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.9 0.7 0.3 1.9 0.0
2.|-- 24.105.18.2 0.0% 10 0.7 0.7 0.6 0.9 0.0
3.|-- 137.221.105.14 0.0% 10 1.0 1.0 0.8 1.2 0.0
4.|-- 137.221.66.22 0.0% 10 1.0 0.7 0.6 1.0 0.0
5.|-- 137.221.83.86 0.0% 10 1146. 563.6 95.5 1171. 460.1
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.65.1 0.0% 10 12.7 15.1 12.7 23.6 4.0
8.|-- 137.221.65.7 0.0% 10 12.8 17.0 12.6 55.2 13.4
9.|-- 137.221.70.34 0.0% 10 13.4 24.2 12.9 64.4 20.7
10.|-- eqix-sv8.seattlesbestinternet.com 0.0% 10 13.5 13.6 13.3 14.0 0.0
11.|-- cr2-529bryant-be12.bb.as11404.net 0.0% 10 13.7 13.6 13.4 13.8 0.0
12.|-- be11.cr1-sanmat-b.bb.as11404.net 0.0% 10 13.8 13.9 13.7 14.4 0.0
13.|-- be1.cr1-sanmat-a.bb.as11404.net 80.0% 10 13.7 13.9 13.7 14.1 0.0
14.|-- be11.agg2-200p-b.bb.as11404.net 0.0% 10 14.4 14.4 14.1 14.9 0.0
15.|-- 208.52.0.6 0.0% 10 14.6 14.5 14.2 14.7 0.0
16.|-- Blizzard 0.0% 10 23.0 17.7 15.2 23.8 3.0
14/08/2021 23:41:32 UTC
--------------------
MTR:
Start: Sat Aug 14 23:41:32 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.8 0.5 0.4 0.8 0.0
2.|-- 24.105.18.2 0.0% 10 0.8 0.8 0.6 1.4 0.0
3.|-- 137.221.105.14 0.0% 10 1.0 1.2 1.0 1.4 0.0
4.|-- 137.221.66.22 0.0% 10 1.2 0.7 0.5 1.2 0.0
5.|-- 137.221.83.86 0.0% 10 1147. 523.1 26.8 1147. 452.0
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.65.1 0.0% 10 12.9 15.3 12.8 24.5 4.1
8.|-- 137.221.65.7 0.0% 10 12.8 18.2 12.8 65.3 16.5
9.|-- 137.221.70.34 0.0% 10 13.5 26.4 12.9 81.9 25.3
10.|-- eqix-sv8.seattlesbestinternet.com 0.0% 10 13.8 13.7 13.4 13.9 0.0
11.|-- cr2-529bryant-be12.bb.as11404.net 0.0% 10 13.5 13.6 13.5 13.7 0.0
12.|-- be11.cr1-sanmat-b.bb.as11404.net 0.0% 10 14.1 14.1 14.0 14.3 0.0
13.|-- be1.cr1-sanmat-a.bb.as11404.net 90.0% 10 14.1 14.1 14.1 14.1 0.0
14.|-- be11.agg2-200p-b.bb.as11404.net 0.0% 10 14.7 14.4 14.1 14.7 0.0
15.|-- 208.52.0.6 0.0% 10 14.8 14.8 14.6 15.1 0.0
16.|-- Blizzard 0.0% 10 21.6 17.6 15.6 24.0 2.8
14/08/2021 23:41:32 UTC
--------------------
TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.348 ms 0.355 ms 0.357 ms
2 37.244.23.3 (37.244.23.3) 0.604 ms 0.774 ms 0.794 ms
3 24.105.62.148 (24.105.62.148) 0.955 ms 0.976 ms 0.979 ms
4 137.221.66.8 (137.221.66.8) 1.316 ms 1.335 ms 1.335 ms
5 137.221.69.50 (137.221.69.50) 719.026 ms 719.055 ms 719.060 ms
6 137.221.69.34 (137.221.69.34) 1.752 ms 1.832 ms 1.809 ms
7 equinix-exchange.ord.layer42.net (208.115.136.53) 1.657 ms 1.667 ms 1.855 ms
8 hu0-0-0-20.3403.cr3-sea-b.bb.as11404.net (65.50.198.74) 47.323 ms 47.245 ms 47.233 ms
9 be10.cr3-sea-a.bb.as11404.net (65.50.198.62) 46.910 ms 46.812 ms 46.796 ms
10 be55.cr2-sea-a.bb.as11404.net (65.50.198.67) 47.331 ms 47.471 ms 47.489 ms
11 * be1.cr2-sea-b.bb.as11404.net (174.127.149.137) 47.141 ms 47.191 ms
12 * hu0-2-0-4.cr1-529bryant.bb.as11404.net (192.175.28.236) 56.479 ms 56.283 ms
13 cr2-529bryant-be12.bb.as11404.net (192.175.30.54) 56.581 ms 56.575 ms 56.343 ms
14 be11.cr1-sanmat-b.bb.as11404.net (192.175.29.161) 56.948 ms 56.817 ms 56.792 ms
15 * * be1.cr1-sanmat-a.bb.as11404.net (192.175.30.124) 56.422 ms
14/08/2021 23:41:48 UTC
--------------------
MTR:
Start: Sat Aug 14 23:41:34 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 37.244.23.3 0.0% 10 0.6 0.6 0.5 0.7 0.0
3.|-- 24.105.62.148 0.0% 10 0.9 0.8 0.8 0.9 0.0
4.|-- 137.221.66.8 0.0% 10 1.1 1.6 1.0 5.9 1.4
5.|-- 137.221.69.50 0.0% 10 923.1 672.6 195.8 1042. 261.2
6.|-- 137.221.69.34 0.0% 10 1.7 3.2 1.6 15.3 4.2
7.|-- equinix-exchange.ord.layer42.net 20.0% 10 1.5 1.6 1.5 1.9 0.0
8.|-- hu0-0-0-20.3403.cr3-sea-b.bb.as11404.net 0.0% 10 47.2 47.3 47.2 47.4 0.0
9.|-- be10.cr3-sea-a.bb.as11404.net 10.0% 10 46.9 46.9 46.7 47.0 0.0
10.|-- be55.cr2-sea-a.bb.as11404.net 10.0% 10 47.2 47.1 47.0 47.3 0.0
11.|-- be1.cr2-sea-b.bb.as11404.net 0.0% 10 47.1 47.1 46.8 47.4 0.0
12.|-- hu0-2-0-4.cr1-529bryant.bb.as11404.net 10.0% 10 56.6 56.6 56.4 57.0 0.0
13.|-- cr2-529bryant-be12.bb.as11404.net 0.0% 10 56.6 56.7 56.5 57.1 0.0
14.|-- be11.cr1-sanmat-b.bb.as11404.net 20.0% 10 57.1 57.1 56.9 57.4 0.0
15.|-- be1.cr1-sanmat-a.bb.as11404.net 90.0% 10 56.8 56.8 56.8 56.8 0.0
16.|-- be11.agg2-200p-b.bb.as11404.net 10.0% 10 56.8 56.9 56.7 57.2 0.0
17.|-- 208.52.0.6 20.0% 10 57.4 57.3 57.1 57.4 0.0
18.|-- Blizzard 10.0% 10 58.3 58.5 58.3 58.7 0.0
14/08/2021 23:41:34 UTC
--------------------
MTR:
Start: Sat Aug 14 23:41:34 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.5 0.0
2.|-- 37.244.23.3 0.0% 10 0.6 0.6 0.5 0.7 0.0
3.|-- 24.105.62.148 10.0% 10 0.8 0.9 0.8 1.3 0.0
4.|-- 137.221.66.8 0.0% 10 2.6 6.3 1.0 40.2 12.4
5.|-- 137.221.69.50 0.0% 10 811.5 582.8 285.0 934.2 250.4
6.|-- 137.221.69.34 0.0% 10 1.8 4.1 1.7 24.5 7.2
7.|-- equinix-exchange.ord.layer42.net 0.0% 10 1.7 1.6 1.5 1.7 0.0
8.|-- hu0-0-0-20.3403.cr3-sea-b.bb.as11404.net 20.0% 10 47.5 47.3 47.1 47.6 0.0
9.|-- be10.cr3-sea-a.bb.as11404.net 30.0% 10 46.9 46.9 46.6 47.2 0.0
10.|-- be55.cr2-sea-a.bb.as11404.net 0.0% 10 47.0 47.2 46.9 47.4 0.0
11.|-- be1.cr2-sea-b.bb.as11404.net 0.0% 10 47.1 47.1 46.9 47.4 0.0
12.|-- hu0-2-0-4.cr1-529bryant.bb.as11404.net 0.0% 10 56.5 56.6 56.4 56.9 0.0
13.|-- cr2-529bryant-be12.bb.as11404.net 0.0% 10 57.0 56.7 56.5 57.0 0.0
14.|-- be11.cr1-sanmat-b.bb.as11404.net 0.0% 10 57.0 57.1 56.9 57.4 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16.|-- be11.agg2-200p-b.bb.as11404.net 0.0% 10 56.9 57.1 56.7 57.4 0.0
17.|-- 208.52.0.6 30.0% 10 57.2 57.3 57.2 57.4 0.0
18.|-- Blizzard 30.0% 10 58.5 58.4 58.2 58.6 0.0
14/08/2021 23:41:34 UTC
--------------------
MTR:
Start: Sat Aug 14 23:41:39 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.7 0.0
2.|-- 37.244.23.3 0.0% 10 0.6 0.6 0.4 0.8 0.0
3.|-- 24.105.62.148 0.0% 10 0.9 0.9 0.7 1.1 0.0
4.|-- 137.221.66.8 0.0% 10 1.1 5.5 1.1 39.0 11.8
5.|-- 137.221.69.50 0.0% 10 875.9 759.5 427.0 933.0 160.9
6.|-- 137.221.69.34 0.0% 10 1.7 14.0 1.6 79.7 27.0
7.|-- equinix-exchange.ord.layer42.net 0.0% 10 1.7 1.6 1.5 1.9 0.0
8.|-- hu0-0-0-20.3403.cr3-sea-b.bb.as11404.net 10.0% 10 47.5 47.3 47.1 47.5 0.0
9.|-- be10.cr3-sea-a.bb.as11404.net 10.0% 10 46.8 46.9 46.7 47.3 0.0
10.|-- be55.cr2-sea-a.bb.as11404.net 20.0% 10 47.4 47.2 46.9 47.4 0.0
11.|-- be1.cr2-sea-b.bb.as11404.net 0.0% 10 47.0 47.1 46.9 47.3 0.0
12.|-- hu0-2-0-4.cr1-529bryant.bb.as11404.net 0.0% 10 56.8 56.5 56.3 56.8 0.0
13.|-- cr2-529bryant-be12.bb.as11404.net 10.0% 10 56.6 56.7 56.6 57.2 0.0
14.|-- be11.cr1-sanmat-b.bb.as11404.net 0.0% 10 57.1 57.1 56.8 57.4 0.0
15.|-- be1.cr1-sanmat-a.bb.as11404.net 90.0% 10 56.9 56.9 56.9 56.9 0.0
16.|-- be11.agg2-200p-b.bb.as11404.net 0.0% 10 57.0 57.0 56.7 57.4 0.0
17.|-- 208.52.0.6 0.0% 10 57.5 57.4 57.1 57.6 0.0
18.|-- Blizzard 10.0% 10 58.4 58.5 58.4 58.7 0.0
14/08/2021 23:41:39 UTC
--------------------
I use Wave Broadband as well, has been rock solid, interesting to me that the high latency issues are only on the Full Servers…the ones for New Players are not an issue.
I can’t even get through to the login servers to select other realms. I was having problems with the Diablo II Beta last night too.
WAVE on the Penninsula in Kitsap County is still HORRID right now. 4-6k latency. IF I can even get logged on. Hunting for a decent VPN to use. Suggestions?
ProtonVPN (same folks who do Proton Mail) is free / working for me right now. Good luck!
1 Like
Also a Wave user and experiencing the same issues starting yesterday. What technical terms did you use to explain the situation? I have a feeling telling them “I can’t connect to Blizzard games” might not work, though I don’t know how to explain the problem (I’m not fancy in internet terms and words lol).
I talked with someone for 40 mins and reset, etc and all the pings good, but WoW no good
Having same issue from Washington with Wave Broadband. What are VPN recommendations.
Currently on hold with Wave to “tell” them about my problem
Also, able to log into PTR classic just fine. Have not tried retail. My problem is the same but on TBC Classic.
Just wanted to throw my name in the hat for whatever it’s worth. Home Latency is outrageous: 9k ms. This is on Wave Broadband. All other software and internet service work flawlessly.
Can’t Blizzard call Wave and explain the situation so we all don’t have to go through Tier 1 CS asking us to reset our routers before we can actually talk to someone who knows this stuff?
2 Likes
Drones:
ProtonVPN
Ty for this… This happened before in Legion when the Island opened up. What a hassle but they did get it fixed eventually. Think it took like 3 days or something.
1 Like
I’m seeing this too, but ONLY when trying to log into east coast servers or inside battlegrounds/arenas. My own server (Anathema) is fine. This makes the game unplayable :(.
Here’s a WinMTR trace:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Linksys04444 - 4 | 251 | 243 | 0 | 0 | 12 | 0 |
| REDACTED.bb.as54858.net - 0 | 282 | 282 | 0 | 1 | 10 | 1 |
| 172.16.101.45 - 0 | 282 | 282 | 1 | 1 | 7 | 1 |
| cr2-sea-a-be100-4000.bb.as11404.net - 0 | 282 | 282 | 1 | 1 | 13 | 1 |
| be11.cr3-sea-a.bb.as11404.net - 0 | 282 | 282 | 1 | 1 | 6 | 1 |
| be55.cr2-sea-a.bb.as11404.net - 0 | 282 | 282 | 1 | 1 | 38 | 1 |
| be1.cr2-sea-b.bb.as11404.net - 0 | 282 | 282 | 1 | 1 | 5 | 1 |
| six.blizzardonline.net - 0 | 282 | 282 | 1 | 5 | 66 | 1 |
| ae1-br02-eqse2.as57976.net - 13 | 189 | 165 | 0 | 52 | 156 | 47 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| et-0-0-1-pe02-eqch2.as57976.net - 5 | 240 | 229 | 46 | 48 | 113 | 46 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 57 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
It seems that something goes wrong inside Blizzard’s servers. Pathping:
pathping 24.105.62.129
Tracing route to 24.105.62.129 over a maximum of 30 hops
0 T-PC-1.gowaveg.com [192.168.1.113]
1 Linksys04444 [192.168.1.1]
2 REDACTED.bb.as54858.net [REDACTED]
3 172.16.101.45
4 cr2-sea-a-be100-4000.bb.as11404.net [216.243.28.205]
5 be11.cr3-sea-a.bb.as11404.net [174.127.151.11]
6 be55.cr2-sea-a.bb.as11404.net [65.50.198.67]
7 be1.cr2-sea-b.bb.as11404.net [174.127.149.137]
8 six.blizzardonline.net [206.81.81.122]
9 ae1-br02-eqse2.as57976.net [137.221.73.35]
10 * * *
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 T-PC-1.gowaveg.com [192.168.1.113]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Linksys04369 [192.168.1.1]
0/ 100 = 0% |
2 1ms 0/ 100 = 0% 0/ 100 = 0% REDACTED.bb.as54858.net [REDACTED]
0/ 100 = 0% |
3 1ms 0/ 100 = 0% 0/ 100 = 0% 172.16.101.45
0/ 100 = 0% |
4 1ms 0/ 100 = 0% 0/ 100 = 0% cr2-sea-a-be100-4000.bb.as11404.net [216.243.28.205]
0/ 100 = 0% |
5 1ms 0/ 100 = 0% 0/ 100 = 0% be11.cr3-sea-a.bb.as11404.net [174.127.151.11]
0/ 100 = 0% |
6 2ms 0/ 100 = 0% 0/ 100 = 0% be55.cr2-sea-a.bb.as11404.net [65.50.198.67]
0/ 100 = 0% |
7 1ms 0/ 100 = 0% 0/ 100 = 0% be1.cr2-sea-b.bb.as11404.net [174.127.149.137]
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% six.blizzardonline.net [206.81.81.122]
0/ 100 = 0% |
9 9ms 0/ 100 = 0% 0/ 100 = 0% ae1-br02-eqse2.as57976.net [137.221.73.35]
Trace complete.
Tracert:
Tracing route to 24.105.62.129 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Linksys04369 [192.168.1.1]
2 1 ms 1 ms 1 ms REDACTED.bb.as54858.net [REDACTED]
3 1 ms 1 ms 1 ms 172.16.101.45
4 1 ms 1 ms 1 ms cr2-sea-a-be100-4000.bb.as11404.net [216.243.28.205]
5 3 ms 1 ms 1 ms be11.cr3-sea-a.bb.as11404.net [174.127.151.11]
6 2 ms 1 ms 1 ms be55.cr2-sea-a.bb.as11404.net [65.50.198.67]
7 1 ms 1 ms 1 ms be1.cr2-sea-b.bb.as11404.net [174.127.149.137]
8 1 ms 2 ms 1 ms six.blizzardonline.net [206.81.81.122]
9 46 ms 46 ms 47 ms ae1-br02-eqse2.as57976.net [137.221.73.35]
10 * * * Request timed out.
11 * 46 ms 46 ms et-0-0-1-pe02-eqch2.as57976.net [137.221.69.53]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Thanks for the Proton link. It’s playable now. Hope this gets fixed.
I use Windscribe as a workaround which works for me.
This is a WAVE problem as I have experienced it before. You have to be insistent that you get this problem passed along to a higher tier of support. If they tell you a technician needs to come out you tell them, “Yea you need to connect me directly to your supervisor as you cannot assist me”.
Think of connecting to Blizzard like driving down the highway, many cities(nodes) in between your destination that you have to drive through to get to Blizzard. One of those cities(nodes) is completely closed off and you are sitting on the highway unable to move forward or go around the city(node). Using a VPN routes you through different cities(nodes) to get to Blizzard bypassing the troublesome city(broken node) you cannot get past.
You can refer this post to Wave Customer service if they need an explanation and tell them something is wrong with one of the nodes along the way to the Blizzard servers. Explain you are experiencing HIGH LATENCY while playing the game but using a VPN solves the issue which means it is on their end or their peering partners. Make sure to note you are not the ONLY WAVE customer experiencing this issue so sending a Tech out to your house is useless, reference this post once again. BE FIRM and INSISTENT with them as they will try to do useless troubleshooting with you to solve the problem.
Edit to add: Gotta love WAVE forcing a modem reset before we can talk to Tech Support!
Edit again: Contacted Wave. Wave claims its outside their network while Blizzard claims its outside their network. Wave did put in a ticket but we need help BLIZZARD! Please, I encourage everyone to CONTACT WAVE! I know the hold time sucks but the more people we put pressure on the quicker they get off their butts and help us.
2 Likes
I am in WA state, near Bremerton, WA… across the sound from Seattle… and having the same problem since yesterday 8.13.2021 as well.
Same here, live in Belfair. It’s the Wave ISP
I have Wave and am unable to play without a VPN also. Both WoW and Overwatch seem to be affected for me though.
Same here, live in Sacramento. Cant play retail and bcc.