We’re supposed to report offensive roleplay profiles via the ‘Harassment in Addon text’ ticket category, right?
Why am I getting this template back in response:
Ticket #: US104311611
We do appreciate reports like this with the goal to make WOW a better and a more friendly gaming environment, we are all gathering in Azeroth to seek a great adventure, and no one deserves to be treated by harassment like this, no matter it’s in a game like WOW, in real life, at home, school or work. And we will do our best to try to remove this kind of behavior from our games!
In this case, please kindly submit an in game report of this player in the future, this will directly go to our team which makes no difference then contacting GMs, since what we could do is also report the situation to our team for an investigation, once things checks out and the player has been confirmed to violate out end user agreement, although we are not able to reveal further, actions will be taken. (personally I’ll inform our team about this situation as well)
Do not hesitate coming back to us if there’s any further question and stay safe!
[Emphasis mine]
There’s no option to right click and report a player for bad/offensive language if they haven’t said anything in a public chat channel, and RP profiles in addons are exclusively communicated through addon-specific channels that players are unable to see [and from what I’ve heard, a right-click report won’t catch it anyway], so… is the ticket just wrong or am I missing something here?
The ticket you submitted was correct, but that has been the GM response since that ticket category was introduced, they’re both fairly brand new in the grand scheme of things. The understanding is that they just aren’t aware that addons use the chat channels to coordinate with other users so it’s best to just tell them explicitly “addons communicating through unknown chat channels” and “no right-click reporting option for this issue” in one way or another.
Total RolePlay 3 does, but it directs you to this page, which is what I used to report the offending character, and got the response shown in my initial post. (Yes, I included the offender’s name and what was offensive in their profile in the ticket.)
It’s heavily encouraged to add in the character name, realm and the fact that it’s addon based, specifically TRP3. The link TRP provides is directly to the proper category: It won’t signify that it’s addon related.
I had an issue before where I attempted to report a raunchy profile and got a response to right click their name, which wouldn’t really do much. After filling it in again with the proper information, though, the GM understood.
TRP is unique in the way that since it’s addon based, GMs won’t be able to see it unless they also have the addon. Which some do! I think that’s better answered by the CSRs, but be sure to give the character name, realm and emphasize it’s TRP3 related, and it should help from there.
All these addons communicate through hidden chat data channels, otherwise, you’d never be able to view someone else’s TRP profile like this(I suppose they could do some massive offline database that you’d have to constantly update, but well… it would be massive). Unless the addon is encrypting/obfuscating the data being sent, the GMs can likely also see the information if they look.
Sure, if they knew to start looking in the first place. I won’t claim to know how any of that works, but unless it’s mentioned the first thing would be to look at chat logs. That would explain my own initial response, and the response given to the OP.
That extra information specifies that it’s addon related, so then someone can look with the proper lens! It helps out a lot.
Unfortunately, that template is one they always seem to respond with for these reports. It’s an older thread, but pay no mind to it, essentially. You did things properly. Even though they responded with that template, your report was received.
also fyi, you can right click report them under game sabotage > disruption.
is a new option they added some few patches back.
this is the alternative to the trp3 addons direct addon link of harrassment in addon text location.
because ive noticed the majority of the time no ones TRP3 profile is -directly- harrassing you, its just not following rules for some reason or another and still warrants a report, but outside of ticketing or picking the new option for disruption under game sabotage there really isnt any other means currently.
I don’t know if that would be investigated in the same manner. I recently checked the policy and the ticket option looks to be the most up to date method of reporting inappropriate content in a profile.
A right click report option does sound a lot easier to do, but I don’t think we have that yet. I just want to make sure that those get looked at and not missed because they are looking at other data.
It’s just as simple to not have explicit details in one’s TRP profile. That’s just not needed. In addition, it’s hard to just ‘not read it’ if it’s merely a mouse hover away. Almost no one uses the +18 tools that TRP provides, not that it’s an excuse.
Whatever people do behind whispers and parties and what have you? Not my business. However, if people are sitting in the middle of Valley of Honor with all kinds of nasty details just sitting in their Currently tab? Yeah, no, don’t think many want that sort of thing just…out in the open.
There’s a lot of words, and a lot of ways to describe things. Extreme explicit details are often not needed.
this is the same case with the profanity filter toggle, just because its there doesnt mean its okay do to the opposite.
this is blizzards sandbox, so you either play by its rules or you dont play sadly.
in regards to TRP/MRP/XRP addon profiles, the chance someone under 18 might see your explicit profile is why the actions exist. this is aside from those in the player base who just openly dont want to see people being lewd in the public channels.
what you do in whispers is between you and the people youre whispering, same with party chat if grouping that way. but even then anything you type into a channel can if the person elects to, be reported, whether or not blizz will slap you with an account action is up to blizzard, and neither you nor the person who may report you will know what happened or in your case why you got actioned.