Unjust Bans Are Destroying Our Guild and Community – Blizzard, Do Better!

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Hello, I am the guild leader of Honkai Star Rail, an Alliance guild on Wild Growth in the World of Warcraft Season of Discovery. We have been around since the launch of the server. Although we are not a large guild, we have maintained a consistent raid team for every phase.

However, due to Blizzard’s reckless and unreasonable player bans, we have lost 4–5 friends. What’s even more frustrating is that Blizzard tends to ban innocent players who have never used any cheats, while bots and hackers continue to roam freely in the game despite our constant reports.

Before Naxx, our only mage (Mtmage) was wrongfully banned and has yet to be unbanned. Just a few days ago, two more of our friends were also falsely banned:

•	Mightkai – Our core healer officer and guild bank manager
•	Giigaachad – Our DPS and off-tank

They have appealed multiple times, but every response they receive appears to be from an AI with no real review. Both of them have been with us since Phase 4, and their alts are in different guilds. We are absolutely certain they have never used any form of cheating. They are kind, helpful, and valued members of our community.

Our entire guild is outraged by these unjust bans. Therefore, we are making this appeal as a guild. If Blizzard does not lift the bans on these three players, we will permanently quit World of Warcraft. Posting on this forum is just the first step in our protest—if this issue is not resolved, we will take it to other social media platforms.

We were originally planning to push higher difficulty Naxxramas tonight, but because you banned our members, we were forced to drop to the lowest difficulty, and we barely managed to form a raid. We are extremely disappointed and outraged. If this continues, our guild will be on the verge of disbanding.

As the guild leader, I must stand up against this disgusting practice. So many of our team members have been wrongfully banned, and I have heard that other guilds have faced the same situation. Many of them were even denied the right to post on the forums after being falsely banned, and their appeals only received cold, automated responses.

That is why I am speaking out—not just for us, but for them as well. I hope Blizzard takes action, We demand that Blizzard give us back a truly fair Azeroth.

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I understand it feels frustrating, but your guild members will need to appeal their account actions individually.

Each appeal attempt goes to a different investigator, who will work to verify whether the conclusion was valid. This may be requested multiple times.

Good luck.

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Wrong. It’s a templated response, from a human GM, after that human GM has investigated the logs/evidence at hand.

Think about it. If AI was involved, why does it takes days to a week for reviews to be completed? Surely AI would mean extremely low wait times right?

Well, not by posting here it won’t. This is a player help player forum. No GM’s, No Devs, NO community managers here.

Oh - When you say We, you mean you right - because you can only speak for yourself.

You’ll find that the false positive bans equate to a very very small percentage of the overall number of bans that occur when ban waves hit.

Most that come here trying to protest their innocence are generally not as innocence as they though. You could say, ignorant of the rules, is more apt.

Just so you know, ultimatums don’t work when it comes to appeals.

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Respectfully, unless you’re sitting in the same room beside them, watching them play 24/7, you can’t be 100% certain that they were “unjustly banned”.

Using hacks and cheats doesn’t just cover having automation software on their computer (whether they use it or not), but also covers other types of cheats such as taking advantage of exploits or bugs to their advantage, clever manipulation of terrain not intended in that way, creating macros outside of the game using mouse or keyboard software that can’t be created using the standard UI macro format, and I’m sure there are more.

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Before I got banned for no reason, I agreed with what you said, but when it happened, I really felt helpless and wronged.

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You wouldn’t have been banned for “no reason”. An account is flagged for review and then investigated by relevant staff members before an account action is manually applied. Just a warning: you already have a thread pertaining to your own account action which is technically against the rules and nothing can be done about it here anyway, but going into other threads and going on about your account action in other people’s threads is just going to get you actioned on the forums here as well.

I know it’s frustrating to be sanctioned but there really is nothing to be done about it here. All you can do is use the ticket system to appeal and have different people look at the evidence used for the sanction until they tell you to stop. If you were suspended or banned for anything related to cheating/hacking, they are not going to give you specifics as that information would be used by cheaters and criminals to bypass the system.

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While I appreciate that you to speak up for your friends and guild mates, Fawang, the others are correct. Only they can appeal an action that was taken against their account.

Understand that while you may disagree, we do not arbitrarily suspend or close accounts. It isn’t something that is fun for us. What may look reckless or unreasonable is based on evidence that was verified as violating our Code of Conduct / EULA.

Again, that isn’t really true. I get that “AI” is the new hotness everyone seems to think is pervading every aspect of life, but it isn’t. While I don’t dispute that using a tool like AI might become common at some point, we’re not there yet. The responses they have both received are templates, sent by humans, who have reviewed their appeal.

In both cases, these matters have been escalated for additional review, which they have been informed about.

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