This is a bit of a side tangent - but…I see this said a lot, and wanted to touch on it.
It’s less that we can’t and more about Scope. Scope is the defined responsibilities of a role. Those of us on the forum team also oversee our Support twitter accounts, we monitor Reddit and keep an eye on Wowhead for Customer Service related discussions. Our purpose is not to act as Game Masters in those spaces but to provide information/guidance.
Anyone who has worked in project management will understand. “Scope creep” is real and you have to be really careful about it! Otherwise, your current workload spirals out into something unwieldy.
Players report a LOT of things, and if the forums were known as an avenue where that could be done then it would quickly become all that we see here.
As an example of this:
A few years ago, we did not have a way for players to remove Starter WOW accounts from their Blizzard account. It required players to submit a ticket and wait for a Game Master to do that for them.
At the time, a member here on the forums answered a post from someone asking for that service. It was easy enough for that forum agent to do - so they did.
That thread became very popular! And that forum agent spent a lot of time doing that one thing because they had already established that they would. While not initially “in scope” it became part of the role because of that decision.
The developers worked with our support website team, and now players can do that themselves. But that’s an example of how scope creep can sneak up on you.
The WOW team spent time and resources on building the in-game reporting system and they continue committing time to improving it. So, we want to make sure players feel confident in using it. It allows us to track language, trends, and repeat offenses for individuals/accounts. It’s doing a lot of work on the back end after you right-click.
I have the same tools at my disposal that a Game Master does. I started as a Game Master almost 13 yrs ago, and I’m trained up on all the work. 
But my job here on the forums is different. I’m here to provide guidance, information, and to help keep conversations moving in a helpful direction. It’s important to keep that line clear.
Thank you for coming to my KalvTalk 
Sorry for the tangent!