Hello,
I have done so. I would think that a HELP DESK would HELP. Asking me to do additional work for a game I paid for monthly for over 15 years is really bad form. So let me recap so YOU can send this to the technical support area:
This is with my Character Ogion. The Dalarian boss killed me, and sent me to the sewers.
The sewer did not let me out. The door opened but would not allow me to pass (KNOWN BUG)
I hearthed out. This was on the advice of the boards.
When I hearthed, it sent me to the wrong timeline. When I go back to Dalorian, and Stormwind, it is the Lich King Version, not TWW. Clear?
Dalorian Hearthstone DOES NOT WORK. It says I am “ineligible”.
I cannot find Archmage Khadgar in the correct version. When I do find him, he is a low-level NPC, Not TWW.
I am stuck outside of the TWW timeline. The character needs to be PLACED BACK by TECHNICAL SUPPORT to the correct timeline. Simples.
Now are you capable of taking it from there, as in reporting it to the support team, as you should? This is a KNOWN BUG. I’m happy to post this trouble-ticket to the board, but I believe it will just flood with additional complaints on the competence of your online ticketing system and technical support.
I have been a head programmer and Technical Support Manager for many years. Yes, I know what it means. So let me clearly explain to you what a technical issue is. It is an unexpected negative consequence IE a “bug”, hardware or software that affects normal operations. The severity is judged on the impact on the company and the impact on the end-user.
SIGH*
This is how issues get obscured. People such as you attempt to school the teacher, and next thing you know people are more concerned with the argument than the issue.
Hearthing doesn’t send you to a different timeline, nor is dalaran even in different “timelines” in the sense that something like silithus, undercity, and the dark portal can be. Dalaran is available in northrend and the broken isles. If you go to northrend, that dalaran will always be the wotlk version. If you go to the broken isles, that will always be the legion version.
" Thank you for taking the time to reach out to Blizzard Entertainment. Game Master “Shisescelo” here, thank you for reaching out to us today regarding the issues you’re having here with the quest. I did look, and I was actually able to find some other reports on the forums about this, so it does appear like this might be an emerging issue."
The emerging issue, which has been a thing since launch, is if you get killed during the fight you’re stuck in the sewers and have to hearth out or abandon the quest. Abandoning the quest sends you back to dalaran before the boss fight, while if you hearth out you’ll have to manually make your way back to legion dalaran. Literally none of the issues anyone else has reported involve them mistakenly going to the wrong version of Dalaran. That one is entirely user error.
I appreciate the post. The issue I am having is quite a bit different. I could not get out of the sewer as the door would not let me pass. Another two players were with me and we were all searching the board for answers. The consensous was to hearth out, and make our way to Stormwind, use the portal to Dalorian, and go for the Boss again.
The issue is when I hearthed out and got back to Dalorian, I was in a different timeline. There was no fight going on, everything was peaceful, either after the war or before. Can’t tell. The Boss and Archmage were nowhere to be found.
I abandoned the quest, and hoped to go back. No change. Dalorian was still very peaceful, with no war going on. This is when I contacted “Help” and outlined my issues.
One of the techs went in and saw my issue. The tech is escalating it. The door being blocked is well known, but the Dalorian I wound up in was not something they have seen.
Believe me, I have tried everything I can. It is up to the game to fix the bug and send me back to the game timeline where I can kill the Boss and find the Archmage again.
BTW I saw the post you referenced and tried it to no avail.
Astonishing, when you go through Aszuna there’s a fountain in the middle of Dalaran, not the Chamber of the Guardian? Almost wonder if the Darkmoon Faire portmages would show up there when it’s active.
When I looked it up, there are actually five versions of Daloran. I am not in the correct version. The tech said he would escalate. The version I am in does not have the battle, the Boss, or the Archmage. Hoping they will place me in the correct version.
Did you visit the thread I linked? It is literally the exact same issue with people doing the exact same steps to leave as you did. As far as I can tell everyone in that thread was able to pick the quest back up and resume the chain.
I think you’re looking for the quest in either the Wrath Dalaran, or simply don’t know where to go.
You abandoned the quest (presumably) so you need to go pick it up again in the center of Legion Dalaran. You need to take the portal in Stormwind to Azsuna then manually fly up to Legion Dalaran.
The quest wa abandoned so the area will not be at war at the moment.
The Chamber of the Guardian is where you will pick the quest back up. It’s located almost smack in the middle, you go in and a little portal zips you down underneath. Khadgar is there. He is not at the embassy area where he usually resided before TWW.