My subscription recently renewed for a year on July 6th, but I’ve decided I will no longer be playing. I have attemtped to request a refund of the unused game time, and can’t seem to get a request submitted. Any guidance would be appreciated.
I dont believe they can do parial refunds for any unused game timebhad you put it in right away you.wouldve had better chances.
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Directly from their refund policy:
Subscriptions
We’ll refund any unused World of Warcraft subscription within 14 days of the purchase.
We won’t refund subscription time lost due to a suspension and/or permanent account closure. For permanent account closures and suspensions longer than 15 days, we will cancel upcoming recurring subscriptions.
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At the top of the site here, you’d want to hover over account name, next to the ‘Try free’ button. From there, hit ‘Support’ > Payment > Refund > From there, hit continue button.
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This means the whole subscription block can not be used at all. If you have not started using the 1 year yet and have not consumed any of the free items, they can usually refund it within 14 days. If you have used ANY of the game time, they can’t refund the rest. They can’t do partial refunds if you have started to use the block of time.
It does not mean you can be refunded days you have not used if you decide not to play the rest of a sub. They have never done that as a service.
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You generally would also get a discount by buying bigger blocks, as that is the risk both sides takes: You sub longer and get a discount - they get a customer for a longer period at a slightly lower revenue.
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Yes with 14 days of purchase. Also have to not used any game time, meaning after the purchase you never logged in game! If you logged in for even a minute then you can not get a refund
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Thanks all, for your responses. As a long time player (20 years), and only being a week into a yearlong subscription, I would hope that an exception could be made. As a former Game Master (7 years) I know first hand that this sort of thing was done in the past. This event only further justifies my departure.
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That will need to be determined by the GM examining your request.
(Former) Blizzardians are eligible to receive a couple decade long WoW gametime codes to apply to their personal accounts. I remember you had to apply through the internal points system to receive it, but these were readily available back then.
The past is not the future and policies change all the time. If your account hasn’t received an exemption yet they may very well honour your request.
As long as you did not log in during that time
Yes, they have made exceptions before on a case by case basis when it comes to refunding subs. The 1 year sub is relatively new as far as WoW history goes, so there is no historical policy on that. As you know, they can’t split payments, and can’t do partial refunds - so an exception would need to be made on the whole thing.
Those are limited per Battlenet Account and are at the discretion of the GM - and in accordance with current policy. They DO still happen, but nobody here can tell you if your account would be eligible, or if this case qualifies. Usually they reserve the exception for accidental renewals of the sub.
I am kind of surprised you did not know what the refund policy meant regarding no time being used on the sub block/game time block.
Refunds of the game purchases also require less than 2 hours played while yours was a week of play time. Not that this is a game purchase, but the 2 hour limit on game time played helps show players what they mean by “played” or “used”.
You might want to review the Policy again.
You are welcome to open another ticket under refunds manually and ask. If the system is being a pain, just use a different device, or wait. It seems the system as a whole is having hiccups the past few days.
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I forgot about that… yeah people who worked there usually had game time as part of their employment but maybe that depends on the team you work on? I know even some of those laid off did get to keep years of game time, but those were folks on the WoW team. I never asked too many questions about it so as not to put people in awkward situations.
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