Unable to refund realm transfer I accidently purchased yesterday

Support Customer Support
1

Hello,

I accidentally purchased a realm transfer instead of a race change last night (Order Number 131525209) However, the transaction doesn’t appear on the refund page under support. I opened a ticket, and was simply given a “too much time has passed” despite making the purchase a day ago. Is any assistance available here? Thanks.

2

My guess is that the funds hadn’t actually been processed yet, and that the reply was from the automated system.

Is there a link to create a manual ticket? e.g. “I need more help”?

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3

I agree with Amaelalin, it sounds like you got a reply from the automated system.

You can try putting in a ticket here: https://us.support.blizzard.com/en/help/contact/1998/ticket

If the order is showing as Complete in your Battle.net transaction history, it should be good to go. One of our SFAs might be able to take a look in the morning, but the link above would be the best option.

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4

Have you looked at your CC, and has the charge actually completed there? if it is and you still can’t complete the refund submit a ticket, otherwise wait until the charge completes, then try to do the refund again.

5

I’m seeing a character transfer refunded yesterday, so this worked itself out, yes?

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6

EDIT:

Please disregard, GM Denchae was kindly able to issue me a refund. Please send them my gratitude.

Thank you for all the assistance!

I initially purchased a race change via paypal, but for some reason that failed to go through and gave me an error message. So I switched to my CC.

When I tried again, I accidentally purchased the realm transfer.

So I opened the ticket, then bought the race change.

I’ll give it a couple more days, my CC still says pending on the transactions, but I do have a realm transfer on my character select screen.

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