Purchased a race change to make my 85 orc rogue to 85 pandaren rogue. Went to use the race change and Pandaren was greyed out. I submitted a ticket and the GM stated its not intended to race change to pandaren and processed a $25 refund. Below is the email i received:
"Dear xxxx,
Issue ID: #xxxxxxxx
Your ticket has received the following response:
Warm Greetings, xxxxxx,
Thank you for contacting Blizzard Entertainment. This is Game Master Eburecero, and I am glad to assist with your request.
I understand that you an inquiry regarding race changing your character to Pandaren. Glad to assist with your concern or any inquiry you might have.
First off, xxxxx, major kudos for your loyalty to the Blizzard universe over the past decade – I can see that you have been with us for more than 15 years! Your dedication hasn’t gone unnoticed, and we’re thrilled to have players like you shaping our gaming community.
Regarding your concern, please note that currently it is not possible to race change to Pandaren race. This is technically intended.
Please note that Character boost will be available for pandaren class.
I have reviewed your refund request, and I’m pleased to inform you that I was able to get you an exception to refund the purchase. You will receive an email confirmation once the refund has been processed.
Please note that the usual time-frame for the refund is between 3 and 10 business days, depending on your payment provider.
Refund Amount: 25.00 USD
If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. We’re here to help and ensure you have the best possible gaming experience.
*´¨)
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(¸.•´ (¸.•`Cheers!
Game Master Eburecero
Blizzard Entertainment
Click here to review and resolve your ticket. If you continue to experience issues, you can respond to your ticket with additional information.
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If you do not resolve the ticket or provide an additional response within one week, we will resolve the ticket automatically and you’ll receive a final update via email.
Regards,
Blizzard Support"
hope this helps anyone that was planning on buying a race change to make a panda?