I have two Victorious Contender’s Strongboxes and I am unable to open them after doing a realm transfer. They turn gray and then I cannot interact with them unless I log off and then back on. I can delete them and put them in my bank. Thanks.
You’ll want to submit a ticket if you haven’t already, Æcate. A Game Master should be able to help.
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Ok will do. I wasn’t sure how your customer service system worked. Thought I had to start here. Thanks!
I just posted this link in another thread, but since a service was involved you should be able to use this.
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Okay I see, that link is the same path as in-game → Support → Contact Support → In-Game Issues → Items and mail → Not listed here → Contact Us
Thank you for the link, that makes it much easier to get to.
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Just thought I’d point out that it’s not quite the same path. The Purchase Failure one that Kozzae listed goes into a higher priority queue, since it is something that broke after using a real money service. This ticket path would likely get answered a bit quicker.
The Items and Mail Not Listed Here would likely still work it would just take a little longer most likely, since it’s in the normal queue.
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The Blues in Customer Support do not generally moderate the other forums.
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Vrakthris is NOT a dev or QA, he can’t do anything about it.
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To jump off what Reffle and Storm said, cross linking to other threads in another forum isn’t really what the blues here do. If you believe a thread/posts ain’t following the rules, you’d want to report it. The blues where don’t man every form out there because they felt like they should see a given forum post/thread.
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As the others pointed out, CptBrandon, I’m not a Game Developer, nor am I a Community Manager. I can’t do anything about what you linked. I moved the thread to the bug report forum so that QA can look into the behavior to see if it is considered a bug or not.
Jumping into other threads for attention and cross linking runs contrary to forum policies. If you had created your own thread yesterday I could have provided that same information there and maybe some direction on where to post, but I won’t generally respond to a thread hijack.
As the issue in this thread was resolved already I am making an exception and replying since the OP likely doesn’t need anything else so I can close the thread afterward.
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