Unable to move character stuck in dc loop

Hey there. I just tried to log into my character, and I am stuck in a dc loop in Stormwind. I’ve tried submitting a ticket, using the self-serve system, scan/repair, cleared cache and addons, and tried to have someone summon me, all to force a disconnect. If I could have any help I would greatly appreciate it! Thanks a ton!

Did the self-help system work to move your character? You also mentioned a ticket. If you still have a ticket in, then that’s likely your best bet. If you couldn’t find a link to use, you can use this one:

https://us.battle.net/support/en/help/contact/1369/ticket

No, the self-help system did not work, nor did submitting a ticket. Submitting a ticket results in the ticket being automatically resolved without any help.

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That shouldn’t be the case. Try the link I provided as it should also let you pick the character and server etc. Those tickets are prioritized to help get you back into the game quicker.

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Just submitted a ticket using that link, let’s hope it works! I have raid in 10 minutes :slight_smile:

I’ll be honest, while they’re prioritized, I don’t know that they’re going to get to it that fast. But I’ll keep my fingers and toes crossed for you :slight_smile:

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Hahaha, the raid bit was just a joke, though I appreciate the help! I’ll keep this thread updated just in case it’s faster though.

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It appears as though your character was moved to the Stormwind Graveyard, Ávellea. Try logging in again if you would.

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There we go, thanks a ton! Not sure what happened to my character, but I appreciate the help!

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I’m a little disappointed that it took 11 mins to be honest :crazy_face:

Not often we get to see Harlsoco around here but we do love it when she stops by!

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Awwwww. Thanks, Perl! I’m happy to provide insight when I can.

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I have been trying for 6 hours to log in to my main Staroth 120 mage on Silver Hand. I have put in tickets and they just say “resolved” when nothing was done. I can log in other alts no problem. When I go to Contact Support> World of Warcraft> Unable to move - to move my character to the nearest area I get this error: Oops! It looks like something went wrong.
We could not complete your request. Please try again or submit a support ticket if the problem persists.
CAN you please fix my game?

Did you try the direct link to the ticket that Perl posted earlier?

https://us.battle.net/support/en/help/contact/1369/ticket

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Hey! This is exactly what happened with me. I put in a ticket using the link from Perl, and a GM got back to me in about 20 minutes saying my character had been moved to the Stormwind graveyard. Use that link, it works wonders!

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