1you need to.make the file smaller
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It is 13 KB already. That is tiny.
It is a PNG. How can I make it smaller?
Thank you.
What are you trying to put a ticket for? Not everything is gonna need that.
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Same can’t upload a png thats only the size 1.55mb and gms keep asking for a screenshot yet the website refuses it.
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I have tried non-PNG also, with another acceptable format.
No success.
#smallindiecompany
Did I miss what the attachment was for? Maybe it’s not needed for the ticket you are trying to enter?
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Okay, point blank: What are you trying to put in a ticket for? Trying to be snarky won’t make it happened, nor while avoiding the plain question being asked of you.
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Ah sorry, missed your comment when checking on updates after work.
I am trying to attach an email receipt for a payment issue.
Thank you.
I am trying to attach an email receipt for a payment issue. An attachment is not necessary, but the receipt support is incredibly relevant for my issue.
The ticket type allows for attachments.
Thank you.
It was in the gear shop, or the digital store? On the digital side you should just need a purchase order number.
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Thank you very much. Digital store. I do have the order number, but Blizzard does not care.
It was for character clones (one of which somehow got bugged after I quit at the end of TBC).
Blizzard says it was too long ago and they won’t do anything.
I wanted to upload the documentation I kept for further support (they didn’t really address my questions, just regurgitated their policy and didn’t inquire about any issues or actual help). And worst case, to request a refund since I did not receive what I paid for in full in my mind (I figured that was a long shot).
But with respect, in general does the nature of my ticket really matter (other than it being a ticket type that supports file attachments). Is this OG post about my ticket or is it about attachments not uploading? It’s about attachments not uploading, which they don’t. I tried to provide everything in my original ticket, but was not able to. Instead the information was transferred via text between two people on opposite sides of the planet over the course of multiple ticket responses and multiple days.
Out of curiosity - has anyone had success uploading a ticket file attachment recently please? What type of ticket/file/etc, please?
Edit: I’d be able to see the attachment in the ticket, I’d assume? I can submit a ticket with a message and the file selected, but once I hit submit only the message text saves/remains. Does it send the attachment to Blizzard and just does not show at all on the customer end?
Thank you.
That explains a little better, given that clone services were closed after July 2022, before TBC transitioned to WLK in September 2022.
Since the purchase was 2 years ago, and most digital services have a very limited refund timeline, I doubt a picture of a receipt would even help.
No, I have not had to put in a ticket recently.
Try making sure ad blocks are turned off though.
Last resort I guess, would be to put it as a private image on Imgur and share the link in the ticket.
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Ultimately this is a large concern for the ticket system being the way it is now, yes. People would try to game the support site and submit a ticket unrelated to the category they would use just because they wanted to get an answer one way or another, it’s a huge mess in the grand scheme of things.
As for uploading attachments, have you tried lodging the ticket without the attachment and going back after and editing the attachment in? Maybe try converting it from PNG to JPG? I was able to upload one just fine that way.
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I’m sure Billing showed you the policy but just in case, 14 days is the limit on refund requests.
In-Game Items
We’ll refund most items that you buy with real money and receive in-game within 14 days of purchase, as long as you have not claimed, opened, or otherwise used the item.
Examples include:
- World of Warcraft Shop Items and Bundles (Pets, Mounts, and Cosmetics)
- World of Warcraft Character and Guild Services
- World of Warcraft Tokens
- StarCraft II Commanders and Mission Packs
- Heroes of the Storm Boosts
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Maybe not entirely relevant at this point but in case someone else encounters issues, I’d also try another browser altogether, and a system from another network (e.g. cellular).
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Thank you. I have tried another browser and cellular vs internet. No success unfortunately.
Thank you.
Yeah, that’s fair. I realistically didn’t expect a refund, but wanted to ask if nothing else.
Thank you.
Edit: I wanted to try to upload the receipt even though they already had the might already have the order number, just in case it helped.
Oh I do have an ad blocker. Let me try adjusting that later. Thank you!
Thank you.
14 days is pretty standard for electronic type purchases so that makes sense. I figured that was a stretch, but worth asking Blizzard.
I am all but 100% certain I logged in to these characters on Classic Era well after the purchase date even (I purchased the clones on around TBC pre-patch or TBC release, then went on to play in TBC expecting to possibly come back to my vanilla characters someday). I stopped playing about August 2022, so was a fine line on that support cutoff unfortunately. Wow support said 7/27/2022 in there ticket, not September like the article, but I just thought that interesting.
They also said they notified players in the months leading up to this date (I cannot find an official Blizzard communique regarding that, public or private — I asked them “where” and am waiting to hear back; funnily enough when I tried to get help from the player base on this some months ago there was almost no consistent agreement amongst players on what actually happened, how, and/or the timeline either… Just thinking out loud).
Thank you.
Edit: Oh the article does say July, not Sept. My error. Thank you.
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This one?
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