Unable to apply level boost to unlock trial char

Support Customer Support
1

Hello Blizzard,
I’m unable to apply a level 110 boost that I have to a trial Demon Hunter character I created. It simply says internal error.

What can I do?

Thanks in advance!

2

If you just purchased the boost, that usually means it needs time for the transaction to fully complete before you can use the boost. It may just need an hour or two to process.

If something goes wrong with the order after using the boost, the character would likely be locked.

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3

Hey Ekon,

Thanks for the response. I didn’t just purchase the boost. It’s been on my account for ages.

Thanks again.

4

Hmmm…the 110 boost, as far as I know, should still work for the Trial Characters.

Have you tried logging completely out of the game, and the launcher? I know it sounds silly, but even a full re-boot of your computer is worth a shot.

Beyond that, since it’s applied in-game, a Full UI Reset would be worth a shot too.

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5

Have you tried completely logging out of the game and back in since getting the error?

You may need to reach out to Billing to see if they can lend a hand.

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6

Yes tried that. How do I reach out to billing?

7

Use the Support link at the top of the page and follow the prompts. You’d want to start with Payments, then navigate to Purchase Failure. You can submit a ticket 24/7, or you can wait until tomorrow to initiate a phone callback or live chat.

Their hours aren’t currently posted that I can find, but the last update I’d seen was that they opened at 5 pm EST.

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8

This may be the reason. If it’s an old Level 100 Boost that we upgraded to a 110 Boost (when we got rid of the 100 Boost service), then it may be having trouble since the old 100 Boost couldn’t be used on a Demon Hunter.

The workaround for this is to use the boost on a throw-away character, and then support will destroy that character and issue a functioning 110 Boost for your Demon Hunter.

While you’re waiting on your ticket to be answered, you can go ahead and do the first step of using the boost on the throw-away character. That’ll save you and the Game Master some time.

6 Likes
9

Hello Kalviery,

Thanks so much. I’ll do this now. Just made the priest character throwaway and applied the old boost to it. Can you delete him and apply a new 110 boost to my account so I can upgrade my DH?

Thanks!

10

I don’t believe that Kal is able to do that for you. If you’ve got a ticket in, then the GM responding should be able to help out. Make sure your ticket includes the name and server of the priest you made so that the GM can delete them and then issue the appropriate boost to your DH. Make sure their name and server is clear in the ticket too :wink:

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11

Thanks for letting me know!

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