I just wanted to make a quick post about an issue I had. I had a few trial toons which all had playtime left on them (they were under the play limit before they get locked). Then when War Within Was released, every single trial toon was locked at the same time as if I had been playing them up to their limit.
I contacted a GM and they gave me a generic response about the life of a trial toon and how you need to purchase a boost to continue. I tried to explain that I had not played the toons and somehow they all got locked at the same time. I went back and forth with a few GM’s and they still weren’t hearing me. Honestly, at that point I don’t even care that I didn’t get to clean out my toons and see if they were worth keeping, it was more about the fact that blizzard could not grasp what was going on.
A few more back and forths and the last GM decided to threaten my account instead if I continued to message about the issue. I’ve been playing since Vanilla, great way to treat your customers.
Not sure what the limitations are on trials, but if there locked then likely a gm can’t help. Opening multiple tickets does run afoul the gm interaction policy.
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Did they not explain the reason your characters were locked? We’re they saying that the time had expired? Because it’s possible that you were mistaken about how much time you had left. It’s been a long time since I used one of those trials, but I seem to recall that there’s a played time limit and a total time from creation limit. Maybe that was the issue?
#dfmb
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It was an ongoing correspondence. I wasn’t opening separate tickets. But yeah, I just didn’t like how they basically ignored what I was saying and gave me the cut and paste response.
If you didn’t play the characters, how did you have anything to “clear out”? Also, you can’t “clear out” a trial character, as you cannot trade or mail items while on a trial.
They didn’t ignore you at all. They gave you the information you needed.
“You can try your character for three hours. After the trial is over, your character is locked from further play. You can unlock your Class Trial character by applying a Character Boost on it. If you don’t want to unlock the Class Trial character, you can delete it.”
This is irrelevant. At some point, the conversations become circular and there’s nothing more a GM can do for you. At that point, yes, they will start to action players who continue to argue and waste time.
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Interesting about the time from creation limit. If that’s true, I never heard of it prior. But yeah, they didn’t really address what I was saying. I was on a couple of them prior to TWW and their playtime was less than the 3 hours. Just seems super strange that like 10 trial toons got locked at the same exact time without me even logging on to them.
I also had a trial character locked that had maybe 20 minutes /played, but then I didn’t try to play it for at least a couple of weeks. I didn’t know if that’s normal though. I wasn’t sure if the 3 hours was /played or real time.
Ha I was waiting for someone like you to respond. They didn’t give me the information I needed. I never said I didn’t play the toons at all. I played them for less than 3 hours. Then”information” they gave me was that toons can only be played for 3 hours. They were not. Yet, when TWW came out, all of them were locked at the same time. I’ve had toons get locked before, and it’s when you are actively playing them and hit the 3 hour mark.
There is a certain threshold to the amount of times a GM will provide an answer for the same problem, so if they tell you to stop, it does mean stop, because GM Harassment is not something that is taken lightly.
Sorry if it feels like they haven’t provided you with the answer that you were looking for, but somethings does mean stop if it reaches that limit.
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Definitely never used to be 3 hours of real time. If they changed it to that now it should be for new trials not existing, as that is unfair. Oh well.
There was a time when it used to be both, yes. Might have even been when they were first introduced.
You were given a short duration of play time in-game and I think eight hours of real time from creation.
It is possible that it’s a holdover from that function with the release of the new expansion, but then that would need reporting in the Bug Report forum.
Interesting. I had trial toons for years that were all under the playtime limit. Real life limit seems very strange. Either way if that’s what they want to do it’s fine, but as you said, the way it was implemented here just seems very buggy is all.
One of the requirements is to have the latest expansion and game time. Do you own TWW on the license you were trying class trials on?
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I suppose the level and starting location of a trial character will change when a new expansion comes out, so one could decide to lock all existing ones, but at the same time I can’t see what harm in leaving them alone, either.
Ultimately, if this is intended behavior, it would have been nice if GMs had explained that better, but wouldn’t change anything. If you think it’s not intended behavior, then a bug report (forum or in game) is the best thing you can do.
Edit: also, once the ticket is closed you should have the opportunity to give feedback about the GMs if you wish.
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Yes I do. In fact, I have 2 accounts with TWW and active subscriptions.