I tried out a demon hunter for the class trial and liked the character. Then it booted me out of game after 3 hours and I can’t get back in because it’s locked. Shadowlands boost that I paid for isn’t working for my existing character and it only lets me create a new one and boost that. I don’t want to create a new character, I want to boost my existing one so I don’t have to do all of these classes again.
I also got some new gear with the trial character so I want to keep that too. How do I get this trial character boosted and unlocked?
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I’m having the same issue with my boost, can’t use it on the monk class trial I started.
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When you click on the Character Boost form the character selection screen, you should have the option to select a character or “Try a new class”.
You don’t have the option to select the character from the Class Trial you were using? Do you get an error?
Right, the trial character is grayed out when I try to use the boost. I sent a screenshot along with my ticket, but I’m not able to link it here. No error, the character is just unclickable.
Yes it doesn’t let you pick your current character to boost. It says Step 1 “Create new character”. When I click on my trial character, it loads up the WoW store where it wants me to pay 63 bucks to boost it.
If the class trial is completed, it greys out that character and won’t let you apply the boost to it. Can you apply the boost for us so we can play the game? I want the boost applied to my Nomac character.
Are you clicking on the Token Icon on the Character Selection screen or going through the Shop?
No, I’m not a Game Master nor is this a contact point for in-game support. You’ll want to submit a ticket using “Purchase Failure”.
Problem is tickets are saying its going to be 10 days to get help? So I can’t play this character for 10 days
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That is an estimate based on the oldest ticket in the queue. Which is really based on a single ticket that seems to be in queue right now from 10 days ago. It isn’t the actual wait time.
Even if it were, I wouldn’t be able to help you circumvent that. One, it wouldn’t be fair to others who are waiting, two, it would just encourage everyone waiting to try to come here to circumvent the wait times… .One of the main reasons why we do not do that.
I’m having the same issue as well
I have the same problem.
- Locked class trial
- The unlock button is greyed out
- The lock button takes me to the store to buy another boost when I already have one
- My existing boost only gives me the option to create a new character or boost other characters I have
My guess there’s a bug on class trials that are locked or over level 50?
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Just wanted to confirm that this is an issue we’re currently investigating. Game Masters may be able to assist if you’re affected.
https://support.blizzard.com/article/000052466
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having the same issue anybody have any luck with bliz? this is silly…
anyone have any luck getting greyed out toon boosted?
If the issue is the same as described in the Support Article that Kalviery linked, Whamba, you’ll want to submit a ticket using the link in that article.
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I already submitted a ticket, even sent a photo to show that the class trial character is greyed out. would really appreciate it if I got an answer as to why this keeps happening, and if possible to boost the character that I played.
It happens, because there is currently a bug that prevents the boost from being applied to a level 50 character. Since the boost is meant to level the character to level 50, if you hit 50 during the Class trial period you can no longer use it.
A Game Master will answer your ticket as soon as they can.
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dont worry its faster for me to redo starter quest than to get a response from a GM. I already deleted character and started over…