This hasn’t been an issue for some time knocks on wood. Plus the paid transmog bug wouldn’t have had any bearing with regular mog/gear.
Welcome to Customer Support, not to be confused with Customer Service. This here is a forum for players to assist other players. What it is not, is a point of contact for the Blizzard staff. Sure, you may see we’ve got some Blues who post around here, but they are SFAs and the only staff who come here. GMs, Devs, QA and the like? They do not come here. Our SFAs, while pretty rad, don’t have anything to do with tickets, bug reports/fixes or anything of the sort. They’re here to offer advice, insight and to keep us hoodlums in line.
So being condescending to the folks who are trying to help get you through the basics, it’s not a good look. If you have a ticket in, that’s great. The Bug Report forum and your ticket, those are the proper places to be notating this and seeking assistance. I will add that I’ve not seen anything else about this particular item, or really any missing appearances in some time. So it’s not some wider spread issue - at least not one that we’ve been made aware of as yet.
Now, just as a bit of warning - if you get a templated response that points you to WoWhead or other similar sites, please do not fret. There will be a button to the tune of “I still need help”. That will kick the ticket back into a higher queue for a GM to take a look into things. Also, please pay no mind to the ticket timer. It is not the expected time of your ticket’s resolution specifically. It’s an estimation based on the oldest ticket in the system. Tickets have been turning around at about a day-ish at current for regular game issues.
Also, rather than derailing your thread over there:
See, that may be an issue if there was a Customer Service forum. There is not. Please take a moment to educate yourself in the sticky provided right there at the top of the Customer SUPPORT forum. Here, I’ll even post the relevant part right here for you.
