I started the transfer to Silvermoon of a character named Elizahoward at around 3:17 p.m. yesterday, and she still hasn’t moved. I made the mistake of sending some mail to her, not knowing that I wasn’t supposed to do that, and I think that may be the problem. Would you please look into it? Thank you.
GMs would be the ones to help you with this so you should submit a ticket. I’ve done numerous transfers and other character services and there are several reasons that they can take extremely long.
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That is indeed an issue and may be the problem, I do see mail.
You’ll need to submit a ticket. There is no way to just clear the mail and have this process once it stalls.
Problem with purchase should get your ticket to the right place.
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“Problem with purchase” had no “stuck character issue” in its menu. I also used the “Stuck Character Service” without success. I submitted “a ticket”, but I’m not confident that it will be resolved without someone else saying that I submitted it to the wrong people, and that I have to go here or there or somewhere else and so on and on. I searched online concerning Blizzard customer service issues and there’s a huge complaint about the customer service maze. At my place of work, if I received mail that was to go to some other office, I would forward the mail to that proper office instead of bouncing it back to the sender.
You don’t want a stuck character ticket, that will simply port a character to a graveyard if something goes awry in game.
Problem with Purchase was the correct path because this is a paid service.
The below link should work.
7 Likes
I was able to get the problem resolved. Thank you.
3 Likes