While we appreciate feedback, Varrostos, we generally do not allow “I’m quitting, this is why” threads. Instead of just locking and/or removing it, I’m going to cover a couple of things.
You may be using ban to equal suspension but just to be clear, such behavior is considered an actionable offense. What that means usually depends on the history of the account. It could mean a temporary silence if it is their first social violation, or it could be a suspension, which is applied in increasing increments until ultimately, if the behavior is not stopped, the account is closed.
Game Masters have never policed chat. It has always been a reactive process that is dependent upon other players reporting potential violations.
I’m not entirely certain what that means. You do know that we have a fairly sizable number of LGBTQIA+ folks that work all across our company, right? Sometimes a company celebrating Pride has more to do with the wishes of its employees to be seen.
Again, we do not “actively” do anything. Our polices are reactive. We also take the privacy of all users very seriously and do not provide information regarding other players.
The Vote to Kick system is a means for players to have more agency over who they are grouped with. It is done through a majority rules system. It doesn’t matter why someone votes to remove another player, if they get enough votes, they are removed.
That’s the thing, Varrostos, you have received responses from humans, throughout all of your recent tickets. If we were using AI queue times would be lower and you’d likely have far more robust answers, as AI likes to prattle on.
Our Game Masters, who usually see many of the same questions and situations tens and hundreds of times a week, use templates. The templates are designed to provide more concise information that generally covers the subject. Some Game Masters make some adjustments to their responses, but many times the base response is the same for that situation.
In your first ticket you were complaining about the Vote to Kick system and how it was being used to harass. The response you received went over that it is a player controlled system and directed you to submit feedback if you felt it should work differently.
Your second ticket, not satisfied with that answer, continued to discuss how said system could be used for harassment. The Game Master acknowledging the frustration you were experience, directed you again to submit feedback.
The third ticket, accusing our staff of being AI, discussed how your issue wasn’t being directed to the proper channels, etc… and it continues to work like that.
In each ticket you complained about the system and how it is used and abused, expecting our Support staff to do something about it. The thing is, they cannot. Players using the Vote to Kick system to vote to kick people out of the group is not abusing it.
The Vote to Kick system is strictly under the players’ control. Why they may vote to remove someone from the group is entirely immaterial.
Repeatedly asking our staff to do something that they have no power to do, punishing those who “abuse” the system or changing the functionality of it, isn’t going to allow them to. Our staff provided the ONLY outlet they can, directing you to submit feedback.
I do wish you well in wherever your gaming takes you.