So you’re saying that you have been able to buy some of the cosmetic items?
You can see a purchasable one in the screenshot I linked. Here’s the actual purchase thereof.
Maybe I’m just incredibly unlucky, like many of the people in this thread, because I’ve never been able to buy a single cosmetic item, and I’ve been running this for a few months.
Can confirm. All locked for me as well. I was able to get a few sporadically in Torghast runs, but several attempts later, all the remaining items are locked for me with no indication of why or how to unlock.
At a bare minimum, you’re going to need to elaborate on the zone and layer level you’re running in.
Cosmetics only being available some of the runs is intentional. In shadowlands you simply wouldn’t see what was locked from purchase.
This one be fixed until enough people lodge the bug report. Hit like on this comment once you have reported it in game.
The only glitch is being able to see cosmetics unavailable. if you run Torghast 10 times (any wing) you might have 1 or 2 pop up as available. they are rare. you also get a cosmetic for killing lvl 16 end boss.
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This. You are not supposed to see them all like that, which is the actual bug.
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Still happening
Bumping, still an issue. Cannot purchase the last 2 crossbows I need from the broker.
run it back until you can.
Yeah I can’t buy it either. Screenshot below shows I’m on a hunter, I have enough phantasma, and the broker has one in stock
Can’t buy it.
The other day I thought I couldn’t buy it because I was on a warrior and maybe it was class locked. But no. Can’t buy it on a hunter either.
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If it is highlighted red, it is locked because it is not actually in stock. The UI displays all items the broker can have any given week even if they aren’t available on a given run. That’s the bug. You just need to run it back until it’s available.
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So I just ran a couple days ago on 16s with my geared hunter and was able to buy everything including the crossbows and polearms! One or two of the items will light up as not red and purchasable. But it did take a couple hours of spamming them. 
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I can confirm, the bug is that what should not be available is shown along with what it being sold by that vendor. I had five unavailable cosmetics showing on all vendors for a while, I was grinding out Twisting Corridors for the achievement and just happened to walk over and try a 16 Fracture Chambers to get some more tower knowledge and one of the five was available on one of the vendors. Just keep running wings, saving your currency to buy from the vendors and they will become available eventually.
Yup seems the vendor is showing stuff it shouldn’t, hence the lock.
The vendors used to only show one or two items if they were available, now the vendors are showing all possible items, even ones they arent actually selling.
Still locked 
still not the actual bug.
I initially went looking for why items were locked thinking it was a bug in game (which led me here) but further wing runs did prove that there were some items available. So the lock is indeed not the bug, it’s that the locked items are showing that’s the bug.
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This is annoying