So I have an issue and when opening a ticket about it I was told that Blizzard is too busy to help. I think I’ll be too busy to pay you this month for both of my accounts. As a matter of fact I think I’ll be too busy to play WoW anymore. You should be ashamed to call yourselves customer support.
Me:
I have reached level 11 with Council of Dornogol, but there’s no quest to receive the reward which should be Carved Harbinger Crests. Please send them to me. Thanks.
I have seen the post about this that says it’s been fixed, but it clearly has not. I have not completed this quest because there was no quest available to complete.
Response from Blizzard:
Hello,
Due to a sudden influx of contacts, ticket reply waiting times may be higher than expected. In an effort to get you back into World of Warcraft faster and saving you some time this reply was created with some handy resources regarding situations where there’s no loot form a Boss:
Loot Eligibility:
After a boss is killed, you will only receive loot if your character is eligible. Your character is not eligible for loot if:
- You didn’t actively participate in the encounter. For example, you were too far away or, in the case of dungeons or raids, you were outside of the instance
- You were loot-locked. This is applicable to bosses with loot-based lockout. In this case, you must wait until your lockout expires before you can obtain loot from this boss (they provided a link here)
Loot chance:
When you kill a monster or boss, you are guaranteed to receive gold. An item is usually not guaranteed in any monster or boss. Some exceptions exist where a boss will always drop an item, for example, the final boss of a 5 player, non-Mythic dungeon when using the group finder. Learn more in our Loot Drop Rate support article: (they provided a link here)
Missed Loot:
While in Personal or Group Loot, loot items will be automatically pushed to your inventory if you win one. If your inventory is full or you are disconnected during the encounter, the Postmaster will send you the loot to your mailbox, with some limitations. Learn more in our Postmaster Didn’t Send Loot Support article: (they provided a link here)
(Reminder that there is no Personal Loot in WoW Classic. You must loot corpses yourself. If you skip a loot it will not be sent to your mailbox)
Keep in mind that Customer Support doesn’t assist with granting loot regardless of the reason, or assist with resetting dungeon or raid lockouts.
Thank you for your understanding.
Me:
This generic response is unacceptable. I require a n actual response from a Gamemaster. Either that or provide my loot. This is a paid service and it’s not working. We’re to busy to help you" is not an acceptable answer. If you can’t resolve this issue then cancel both my subscriptions and refund the money for both copies of War Within that I’ve purchased. I have been a WoW player for 20 years and this is the worst service I’ve ever received.
Thank you for understanding? Really? They didn’t even read it. They had no idea what my issue was. They simply hit ‘copy’ and then ‘paste’. This will be it. This will be the final straw that makes me completely give up on this franchise after two decades. I’m so tired of getting screwed over by these companies that don’t care about their customers.
