Token unredeemable

Support Technical Support
1

I purchased a token through in game shop… the transaction was complete, and token popped into my bags… but the icon didn’t fully generate… it is grey looking… I click the token without results… I mouseover and it says on bottom in red “CANNOT AUCTION”… I wasn’t intending to auction, I was intending to use it. I contacted support and they told me I could sell the token on AH…that wasn’t helpful so I am posting here in hopes of resolving before my game time runs out…

thank you in advance.

2

When you buy a token with IRL money, you can only use it to sell on the AH for in-game gold.

If you wish to purchase game time, you buy it either as a subscription or in a two-month time block when using IRL money. The only way you can use a token for game time is if you purchase one from the AH with in-game gold (or to add to your Blizzard balance for other services).

I don’t know why it would say cannot auction, as that’s all you can use your token for when purchased through the in-game shop.

But here is a handy dandy chart one of our MVPs put together. Definitely click on it to go to the proper post for formatting.

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3

Yeah, the preview does not show the pretty table. Glad it is useful though! I got tired of trying to explain the options so went with simple visuals.

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4

Oh, and there are a bunch of restrictions related to tokens. Maybe one applies to your account. Like Parental Controls? Maybe the last one - that you are on Classic? Classic did not have tokens so they don’t work there.

Limitations and Restrictions

  • You cannot trade, mail, vendor, bank, or destroy Tokens. Tokens purchased for real money can only be listed; Tokens purchased from the Auction House can only be consumed for game time or Blizzard Balance.
  • You cannot delete, transfer, faction change, race change, or boost any character with a Token in their inventory.
  • You may use the in-game Shop to purchase a maximum of 20 Tokens per week.
  • Your Blizzard account can only have one type of Token and:
    • a maximum of 20 Tokens purchased with money in your inventory at one time
    • a maximum of 10 Tokens purchased with gold in your inventory at one time
  • Depending on market activity, a Token may take several days to sell. Tokens are sold in the order they are listed on the Auction House.
  • You cannot purchase Tokens if your World of Warcraft region doesn’t match the country listed on your Blizzard Account. For example, you cannot purchase a Token in the US region if your Blizzard Account is registered in an EU country.
  • A WoW Token can be purchased from the character selection screen using gold from multiple characters on the realm, no matter their faction. This includes gold in the character’s mailbox.
  • Parental Controls may block you from listing a Token on the auction house.
  • WoW Tokens are not available for sale or purchase in World of Warcraft Classic.
2 Likes
5

I understand now… but it remains that there is a grey token in my bag , which I purchased for 25 CAD, On the icon, it says in red “CANNOT AUCTION”… so I am confused as to what I am to do with the token…or was it a 25$ fee to eliminate a bag slot? resetting UI/reloading UI /deleting cache was not effective.

6

It may seem like it’s kind of a stupid suggestion, but I wonder if it is some sort of add-on or tool-tip issue - despite your attempts to fix and reset the UI. Have you manually tried left-clicking the token and selecting it to manually place it into the sell box in the default AH UI? Not right-clicking it to automatically sell (plus I don’t know what add-ons you may be using, I know Auctionator will default into their ‘selling’ panel).


7

If the transaction shows as completed in your history then i would do a UI reset. Instructions here https://us.battle.net/support/en/article/7549