I received flame warped curio at 441 from the cache, submitted a ticket for it and a bug report. I see that there are several comments/posts stating a fix went out and affected characters have been mailed replacement gear. Unfortunately though I have not received the compensation gear. is there a timeline I should expect it by? The post was around 13h ago that the fix went out.
Same. Still no fix in sight
Same. I just want something other than the fish I got from my cache.
Still waiting
Currently these are the two responses i have gotten from Blizzard CS.
One message says “they are aware and working on it,” the other says “sorry, better luck next time.”
Thank you for contacting Blizzard Entertainment, this is Game Master Akotomemik.
I can see you have been with us for a while now, and thats amazing to see and I sincerely hope you to stay with us for a while longer. That’s not just awesome, that’s super epic (ﾉ◕ヮ◕)ﾉ*:・ﾟ✧
I would like to start by apologizing for any inconvenience or setbacks that this may >have caused.
I understand you’re inquiring about if there will be a new item, or a compensation for the item level, let me help you with that.
This appears to be a known issue that’s already been hotfixed earlier today. Unfortunately, Customer Support cannot assist affected characters with restoring any in-game items, currencies, or progress lost: https://us.battle.net/support/en/article/339262
Kindly note that since the support staff is not intended to collect bug reports, we are not equipped to deal with that, what in other words means that intentionally we do not have a direct channel of communication with the developers or the flexibility to directly interact with them. .
As such the best we can do is forward reports such as yours internally to the team that has the function to collect feedback or information regarding similar situations, what we in fact have done- despite the fact that submission from support are most likely non priority, since again, that is not why the support staff is used.
Addtionally, we have no means to effectively follow those reports nor do we receive in advance information regarding the process of resolution of such issues. This means that this may already be in some advanced stage of resolution but we do not know and will only have information regarding this matter around the same time the general public will as we often only know that a bug is fixed when the patch notes are released.
As such while information and feedback like the one you provide will reach the developers, contacting the support staff to provide such ends up being the less efficient method to do so - and this should not be in any way a noveltry as for years now that the community team (the blue posters on the forum) have publicly mentioned that the support staff function does not include reporting bug or collecting data about them and therefore the support staff is not equipped to do such.
You can provide your feedback and report the bug through our forums, using the following link: https://us.forums.blizzard.com/en/wow/c/support/bug-report/17
That said as mentioned , we did report the situation internally so the issue should be addressed but that is as much as we can say.
Once more, thank you so much for contacting us, and it was a pleasure, I hope you know this may be a different outcome than what you may have been looking for and fully understand your sentiment.
Thank you so much for reaching out to us, wishing I was able to shed some light on your subject.
If you have more questions regarding other cases, don’t hesitate to contact us!
GM Akotomemik.
Blizzard Entertainment."
Greetings,
Thanks for contacting us about mistakenly receiving a reward with the wrong item level, a Forbidden Flounder, or a Flame-warped Curio, from new Season 4 activities that rewarded a Cache of Awakened Treasures.
I understand it’s frustrating when in-game activities don’t work as intended and I am sorry you were affected by an issue like this. Sadly, Customer Support cannot assist with replacing a random item of the wrong item level and so requests of this nature cannot be fulfilled. Any eligible cases that could be resolved by our development team have now been resolved by them:
Opened timewalking Cache before hotfix - #31 by Kaivax
If you did not receive a replacement cache, then unfortunately it was not possible to resolve the issue in your case.
Thanks again for bringing this to our attention, and our apologies for any inconvenience caused.
kinda sad that they wont help