I think you’re missing my point… or maybe I’m not presenting it well enough. The end that I’m looking for is that I get a response from a Blizzard employee about my question. I shouldn’t have to scrounge for the information myself if I choose not to. I know that sounds childish… but honestly they make enough money that they can hire 1000+ more customer service reps and still have massive profits for the quarter. In general, it certainly feels that there’s been a move away from customer experience and towards a more profit-focused approach. We will continue playing the game regardless of what problems arise, and it feels that Blizzard knows that, so why spend money on new infrastructure or hire 100s of more employees to improve the players’ experience (even if that is just someone to hear your problems and let you vent). The community does an amazing job at providing that for Blizzard (as you are right now - thank you). But, that’s not your job. WE pay THEM for that.
I don’t blame the GMs at all - i’m sure they have so much stuff they have to deal with, and I don’t envy them. But, after reading through
…it’s pretty clear that their stance is that there is no fix to the Queue problem with any hardware or software upgrades. I simply don’t believe that and that’s exactly what i would tell the customer service rep on the phone - not rudely, but just to let them know I don’t believe that there is no fix. I think that’s where we diverge… i would like to tell them directly - not the community - my discontent. I shouldn’t have to post that publicly. It’s not the community’s job… it’s the corporation’s