Yeah… I asked him about it 4 days ago because I could not find it anymore. Heh. Only the archived and de-listed one.
At least it got fixed?
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If you don’t mind me offering an idea, and hopefully isn’t too off topic; why not have an overall thread of ‘Master Spotlight’ thread with links or topics of things like a thread/link to what a GM can/can’t do, etc.
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I don’t know about a master thread, but adding the a table of links to the other spotlights in each spotlight might not be a bad idea since we usually cycle the spotlights each month. Thanks, Zenjy.
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This happened to me too. They said the ticket was resolved but didn’t even read the issue. Then sent me to the forums. I turned in my spark quest this week on my pld and used the vial, but it didn’t give me the spark. So I submitted a ticket. No spark no resolution. They just called it resolved. I submitted an angry ticket and unsubbed. It’s not even that I care that much about the spark. I’m angry they didn’t even bother.
Just checking, but did you check the reagents bag?
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When you complete the quest, there is a final step that isn’t quite apparent that you have to do in order to receive the Spark. You need to click on the engine thing (I forget what it’s called) that is in front of the Maiden. I initially thought the same as you, until I turned around and the little icon showed up to click on it and after I did, the Spark dropped into my bag.
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I did. It’s not there. I even checked my mail, my bank, etc I didn’t use any of them either so I should have 3 total. It’s a level 68 alt for Blacksmithing. It just didn’t give it to me. It wasn’t showing up on the recover items section of support either. So it’s definitely some bug. The vial is missing too. So it was used.
I have done the quest on several alts. I know you have to click the vial. I did this, the spark didn’t get created for some reason.
Then you need to try again. Also look at wowhead might be some work around to fix the bug. Either way this is a bug and a gm can not complete this for you.
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Idk if you’re replying to me or not, but what purpose does a GM serve then? They can’t actually do anything for you, then i expect an actual reply from a person saying so. I don’t want some automated reply sending me to search around third party sites for information.
I looked and nothing was said anywhere about my issue. I submitted a bug report. I don’t think a company that has to give away free sub time and giving free play trials for dracthyr should be giving anyone poor customer service. I’d rather they actually read the issue, acknowledge it, tell me whether or not they can help or not. If they can’t, that’s ok, bugs happen. Completely dismissing the issue before it’s even acknowledged is rude and unacceptable.
In your first post you said you submitted a “ticket”. That is not a bug report. You can submit a bug report by either posting in the bug report forum or by using the in-game feedback / bug report method.
As for what GMs Cannot do, here’s a handy dandy little guide to help:
There are a few things that Game Masters can’t do but they are often mistakenly believed to be capable of. Some of these things include:
- Provide game hints: How to complete, location of quest objectives, phasing, spawning mobs, and more.
- Rolling back a character’s level: the way the game is technically structured makes ‘de-leveling’ impossible to perform.
- Taking action against “ninja looters”: GMs will not get involved in most loot disputes that involve Master Looting. They will investigate a loot scam, but will not tell anyone of the results. If a scam is verified, then the items being disputed will just be destroyed, not re-distributed.
- Fixing bugs: GMs cannot fix bugs, as this is a development function. Bugs should be reported using the in-game bug report option or on the Bug Forums.
- Collecting feedback: Game Masters are not developers and cannot effect changes to the game. They do not collect feedback, especially not through tickets, and they cannot forward feedback to development.
- Instant report action: every report is received and read, but Game Masters do not immediately respond to reports, be they for cheating, language, or spamming. In most cases a reported party has no idea they have been reported until action occurs, which can take several days to several weeks, based on the type of report and the investigation results.
- Automation: while a number of functions that GMs once performed have become self-help options or automated, ticket responses are not one of them. While GMs do possess a number of boilerplate responses designed for common issues, there is always a human behind every interaction.
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I submitted both a ticket and a bug report initially. I have now submitted another ticket because my first ticket was “resolved” without being read.
I want the lost item as a result of the bug. Which was the spark of ingenuity. It says in the item issues to submit a ticket if the bug resulted in a lost item. So I did.
Actually, if you read the reply you received it said:
With our ticket queues being extremely busy, and in the interest of saving you some time, we are sending you this automated reply with some resources that should help resolve the issue. If the issue persists, please get back to us.
To be clear, any ticket that receives a reply of any kind, be it automated or from a Game Master is called resolved, even if the issue itself is not resolved. That is how our system works.
Understandable, but you should also understand that the majority of the tickets we usually receive in that category you used tends to be issues that our staff cannot help with. During periods of high volume, like now, in order to get to the folks we can help, we try to direct folks to resources that may be able to provide assistance.
I understand that it can be frustrating, especially if you miss the information provided in the message, but this does allow us to get to folks a lot faster than if we had to manually review the thousands of requests we get. When things are calmer, which we are slowly approaching, then the automatic messaging won’t be necessary. For now, regrettably, it is.
We very likely should be able to verify that you lost the Bottled Essence but did not receive the Spark. The quest you were referencing is called “Third Challenge of Tyr: Persistence”. Which gives you “Third Challenge of Tyr: Persistence Embodied”. If you wanted to include some names.
A Game Master will review your request as soon as they can.
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Thank you for the reply. I still have issue with sending automated messages to people. I would rather wait for a real person. I do appreciate you at least speaking with me even though you can’t resolve my issue.
That I understand, but as I said, a good portion of the tickets we receive are often for things that our staff cannot help with. Such as Game Info/Hints, Bug Reports, Suggestions, as well as a myriad of other issues that have self-help options (item restoration, mail return, character undelete, etc…). It tends to go over better when folks don’t have to wait 7+ days, or whatever response times may climb to because of those extra tickets, for things that have self-help resolutions. 
It clears those tickets out of the way so that we can get to your issue faster. It isn’t a perfect system, but it does tend to be the lesser of the evils.
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I know this is not the place for suggestions, but I do want to address this.
A very very persistent complaint here from players is that they feel angry and upset that their ticket is marked “resolved” when the issue is very much NOT resolved. The feedback tends to be very negative because players are left feeling “ignored, dismissed, disregarded, devalued, tossed in the trash” to use a few things that come up here. That feeling alienates long term customers, and certainly puts off newer ones who might not have the past “good will” to get through that.
Has Blizzard ever thought of doing a few things:
- Change the wording to something besides “resolved” when a ticket is auto closed?
- Make it very clear how to open a new ticket and reference the first one. I don’t know if that is bugged or not right now, but many can’t re-open it because the system “resolved” it. They have to put in a new ticket.
- Be more clear about tickets where the GM can’t assist due to job tasking, policy, or tools. For example GMs don’t take game suggestions and don’t give game hints. Being up front about that may help people understand why a contact was closed and ensure they use other methods to achieve their goal - like the in-game suggestion tool.
I just feel like there is a lot that could be done up front to say “here is what we can’t do for you - go here”. I feel bad for players who waste their time with tickets only to find out a GM has no power or tools to do what they want.
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