Ticket needs further information: Account Hacked, guild bank looted, character deleted?

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Hello guys, I had a previous thread but it won’t allow me to respond to it. (Account Hacked, guild bank looted, character deleted? response time)

I got a response claiming that the GM needed more information that I already provided. 3 of my tickets have been merged/closed now and it seems that my ticket was thrown into another queue. I’d like an update if it is at all possible on where my ticket may be in queue as I haven’t had access to my account or blizzard services for 7 days now.

So far I’ve had one ticket closed and told to open a new ticket. Another ticket that requested further information and received zero response from and now this ticket which has the information that they requested but merged all my tickets saying that they still need more information.

My ticket: US87898414

Furthermore my guild has been creating tickets as well in regards to the bank being stolen from by my hacked character. Each time a gm auto-closes the ticket. I’d like to know if that particular issue will be resolved through my ticket.

2

Please tell them not to. It’s only clogging up the queue and may cause further issues for you too.

If your ticket is open, then you just have to wait on a response. It’s unfortunate that they missed the info you have already provided but multiple tickets from you can also cause additional confusion on their end.

Stick to one single ticket and wait for it to get a reply.

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3

Morning Perl, I was told to respond to an email labeled “no reply” and the other ticket that was closed requested that I open a new ticket.

Trust when I say, I’m not trying to clog up the system. I’ve just become a bit disillusioned when I reach out on here for clarification that I’ve provided all the needed information to have someone not fully read my ticket and throw me back in the queue for a third time.

It would be one thing if this was my first contact and another if this wasn’t a compromised account issue.

As for my guild mates, I’ll let them know that I’ve addressed their concern and that they’ll need to wait for my tickets resolution.

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