Your ticket was answered roughly 8 hours after you submitted it. That doesn’t mean the ticket, and account details were not reviewed thoroughly. In fact, I see it was a Team Manager from our Customer Support team that responded.
Correct. Appeals are not a conversation.
Submitting an appeal triggers a process through which the Game Master team will review the details of the penalty, and ensure no errors are found. They do not discuss the details of the penalty or the what/when/how of it. Giving those details would provide folks with information they could potentially use to circumvent being caught in the future.
What you do not see is the large number of topics that do not result in any change to the account penalty.
I am often involved in reddit cases since part of my job responsibilities is to monitor not only the forums but also Twitter, Reddit, Wowhead, and other locations where customer support issues might arise. These tend to be cases of GMs overlooking something or a case getting routed incorrectly. There is also a bit of perception bias because the ones getting overturned are the ones you find in searches when you look for them.
I’m going to go ahead and close this thread since we don’t allow the forums to be used to appeal account actions. The speculation that these threads tend to develop into isn’t really helpful.