Oh yes, I member’
…has a nostalgia flashback to late-Vanilla in fall 2006
I remember I got hacked fairly early on, silly/naive me (at the time) clicked on one of those “spoofed” web pages that looked 100% identical to the official Blizzard account “landing page”
Entered my username and password and hit enter, assuming I was going to my account page - nothing happened. Figured the website was down or something, stepped away to eat lunch and then went back to my dayjob (within 2 blocks of my apartment/walking distance)
Meanwhile, later that same day (after I got back from work) I happened to log into ventrilo first-thing where the guildies were in the “lounge” area for some pre-raid BS’ing/locker room talk - the time was about 5:45-5:50 PM and I had just gotten home
One of my guildies says “yo what are you doing naked next to this mailbox in Org?”… I was confused, didn’t know what he was talking about
Fired up the game client/Blizzard launcher aaaaaand, I had apparently been logged out by someone else. Enter my username/password, get “incorrect password” error… immediately I put 2 and 2 together, I had been hacked! And, of course, the hacker had “cleaned me out” taking not only all my gold but also vendoring the clothes/gear on my character’s back - explaining the “naked next to a mailbox in Org”
Asked the guildies what’s up, was told I’d been online for hours and they were wondering why I wouldn’t talk back to them in guild chat…
Opened up a ticket and within a few hours a GM responded. Verified some information with me (basically me proving I was the true account owner) and informed me he had locked the account, he then provided me with some “temporary” login credentials so I could get back in
Once inside the game, he personally whispered me for some brief follow-up and informed me that they were giving me some generic green “starter gear” to compensate for the gear the hacker had vendored away. Unfortunately, he said my gold would not be returned to me (…thankfully it wasn’t much), citing Blizzard “policy” (or something along those lines)
Fair enough I guess, it was a (very) early lesson for me to be wary of the web pages I visit. Now compare and contrast this prompt customer service - from a real life human being - to all the automated email responses and 2+ week wait times on tickets in 2023, despite the playerbase size being like 1/10th what it was at it’s peak