Well they want to hear why I am unsubbing so here we go:
It’s not because of Shadowlands entirely it’s not because of “lack of content” as there are plenty of old content things to do. It’s because of dumpster fire trash diarrhea customer service.
Within’ the last few days I had quests / items bug on my character. I submitted tickets and get told by the Gamemasters “we’re aware of this issue and we have to wait for developers to fix it but please feel free to submit a bug report”. Well I submitted a bug report and this ticket so what now? What about my items being restored or fixed? “No we can’t do that hopefully that super rare .01% drop rate pet will show up again for you later”. This particular pet showed up in MOP and I’ve played since before MOP and in all those years the pet was available it never dropped until NOW and now you’re gonna just tell me “good luck”. Why thanks so much! That was so helpful! I’d been better off submitting a customer support ticket to a forkin’ parrot on a pirate shoulder who’s molting and covered in murloc fecal matter for N’zoth’s sakes!
Then the next day I did the Children’s Quest in Dalaran on a brand new character and I get no pet in the mail when I complete it despite choosing a different pet from what I previously owned on another character. I submit a ticket and get told “hi there looks like you did the quest before and you won’t get the pet”…it’s a brand new character! I just made them a little over a week ago, I didn’t boost them, and I completed the whole quest line today for the first time, got the achievements for doing it for the first time and then get no compensation or help. Once again better off submitting a ticket to a ravenous quilboar covered in Scourge Plague humping a Nether Portal that goes to Archimonde’s butthole.
I can tolerate the game being lackluster.
I can live with bad end game content.
I can stomach the fact professions are dang near worthless and bad.
I can live without having tons of RL pals playing WoW and live with group finder if I must.
What I can not and will not tolerate is having customer service about as useful as a Swiss cheese boat in a hurricane filled with lead balloons and blacksmith anvils.
I feel stupid, foolish and ignorant coming back hoping you guys had changed and things would be different. The thing is what do you care you got my money and you’ll laugh, slap your knee, give another bonus to some person, lay off more people, hire more people at a cheaper rate, laugh about it and keep doing your schemes until people wise up and refuse to fund you or play your games entirely and then you’ll realize the mistakes you’ve made. Color me angry, color me mad but now I can go drink my ale in peace knowing I’ve said what I needed to say and live out my days in a new world where I can be a Dwarf far from this festering abomination covered in Madam Maldraxxus Plague Mommy’s barf. Enjoy my sub money you greedy Kobolds. I TAKE CANDLE BACK AND GIVE NO MORE CANDLES EVER AGAIN!!!
PS: I’m a Dwarf no ye can’ ‘ave me gold or me ale! I’m keepin’ ‘em and I ain’ sharin’ with ye! Unless yer an adventurer who wants to come with me on a new journey then we can talk.
Mounts Ram with kegs of ale and slowly rides off into the sunset while smoking Dwarven tobacco
UPDATE: So they responded again to my second ticket in regards to the quest issue and I was told “There may have been an issue and we will have to look into it but we still can’t compensate you. Please look for a work around or ask on the forums”.
WHY do I have to go ask non-Blizzard employees for help when it is LITERALLY your job as a Blizzard employee to assist players who have in game issues? Why even let people make tickets if you aren’t / can’t help us? So not only was I told “to bad so sad” but now I’m being told “go find someone else to help you” when only someone with access to the server / admin privileges can help me. Is this a joke?
Update 2: FINALLY after arguing with CS for days they finally admitted that there indeed IS / WAS an issue with the questing turn in that would result in a bug and characters not getting the pets. They FINALLY gave me the pet and apologized for the problem on their end. Why couldn’t they have just done this on day 1, saved us both time, frustration and energy? I just don’t understand Blizzard…I truly don’t.
Update 3: So through all this I learned that if you have a serious issue with things disappearing, quest bugs, or other issues to keep escalating the ticket until a dev steps in. The first few layers of customer support have no authorization to help you and can’t compensate you if something bugs out, disappears or goes missing. So if you do quests, don’t get items, gear disappears or glitches out and you don’t get it then just submit a ticket and escalate it until you get the help that you need.
For everyone going “QQ u gun cry git gud” well have fun enjoying the customer service when you need help in the future and you have to beg for help for days hoping it gets resolved. Sure they may instantly resolve payment issues but that’s because they know there are major legal ramifications when it comes to money and banks. If you have in game issues with your character itself and it is beyond your control on their end you’ll spend days escalating the ticket until someone with the ability to help you gets authorization and can do it. I miss the time when you could call Blizzard and talk to a live person and get the help you needed almost instantly.
Their subs are down lower than they’ve ever been and in those days you could call in person back when their subs were 3-5x more than what they are now. If they needed approval they would place you on a brief hold and then come back after a few minutes and then they would get it fixed for you. They have the ability to change their procedures but they cut cost corners to make more money and yet the only thing that has done is lower sub count, lower the game quality and caused frustration with many people who need help and can’t do it themselves.
