I have 2 characters that have this message. I have opened a ticket and the first GM gave an unrelated and incorrect response, stating that “the characters no longer exist”.
The other GM didn’t read the ticket and replied as if to a ticket that was already resolved and was not the topic of my current ticket.
I am going to give you the steps of what I did. It isn’t shady or weird, it’s very normal and your name change policy supports it. Note that the order of events may be slightly different:
- My priest, originally named Hylia-Area52, was server transferred to another realm and is now Raava-Antonidas. This is intentional.
a) This released the name Hylia-Area52 for me to use again for up to 90 days before it’s released to the public. - My evoker, originally named Lanayru-Area52, was name-changed to Hylia-Area52. This is intentional
- My warlock, originally named Ganon-Area52, was server transferred to another realm and is now Ganondorf-Garrosh. This is intentional.
a) This released the name Ganon-Area52 for me to use again for up to 90 days before it’s released to the public. - My demon hunter, originally named Majora-Area52, was name-changed to Ganon-Area52. This is intentional.
The priest and evoker were done priest, then evoker, so I could reuse the name Hylia.
The warlock and demon hunter were done warlock, then demon hunter, so I could reuse the name Ganon.
I have access to both Raava and Ganondorf without problem.
Ganon and Hylia, both on Area 52, I am unable to play because they are “locked due to a billing issue”.
I had a handful of other name changes and/or transfers done the same day as well, including some race changes. ALL of those characters have no issues.
My idea is that this has to due with a somewhat related refund.
I purchased a 3 name change bundle. I needed only 3. Upon purchasing, I realized I already had 2 available to me, so really I only need 1 more. I opened a ticket and that was refunded.
However, your system did not remove the 3 name changes from my account, so I had 5.
As stated above, I used 2 of them intentionally. The server transfers do not count as I had claim to the desired names, and made sure the original names on the destination realms were already taken, or temporarily claimed.
So using those 2, I only had 3 remaining; the 3 that should have been taken away.
Due to another situation related to step 4 (above), I had to get GM assistance which consumed 1 more name change, which was fine. However, that was not my name change to use. In the issue that arose with step 4, I forgot to purchase the single name change after the refund was granted.
So, after the GM used the 1 name change, I showed having 2, but really, I had -1, meaning I owed you all a name change, even though it’s a digital service and should cost like nothing, but not the point.
I saw the current Hylia and Ganon were locked. I checked ALL of my max level characters, and no others had this issue. My gametime renews in April, so it’s not that. I figured it may be the fact that I used a name change that wasn’t mine.
I figured the item restoration logic was similar, in that you cannot get the item restored unless you return the items or gold you gained from disposing of the item. So, in order for you to take back the 3 name changes, I purchased a 3rd one. This way we are even.
I opened a ticket, and got a bad response that at least they pretended to try. Then I replied to them, and I got an extremely terrible response by someone who seems to be very very angry or someone who simply should not be handling tickets, as if they replied like that to me, then they do it to others, and that is not appropriate behavior from Blizzard staff.
So that is what is going on
Please give me back access to my characters. They do exist, you can see that they exist. They are not the originals that used their current names. Anyone on your end can see that if they actually do their job and look.
I have no billing issues. My card is fine. My annual game time for BOTH accounts renews next month. And I even made sure I had enough name changes for you to remove from my account, because I’m honest, as I did not pay for those.
So the issue is on YOUR end. I do not trust GM staff via tickets to handle something so simply. They would permanently delete my character(s) before taking the correct action.
Hopefully the reading skills of forum CS is greater than that of the GMs because this seems to be a simple issue with a simple fix. But apparently, I have to play riddles and puzzles to find the one person who will fix it. I don’t have time for that.
PS: The character I am posting from is actually named Ganon, not Majora.