That comment is in direct conflict with what the blue posted in the portal topic he made.
This is simple damage control.
They did not think that about the impact on their customers when they made this decision. They also thought their customers would believe their first attempt at damage control, and the subject would die. Bottomline is they misread their customers. I would hope that they learned from this, but it takes companies to become humble in order to really begin to listen to their customers. I’m not sure this company is at that point yet.