Currently have a ticket with an average wait time of 17 Days 5 Hrs. It’s absurd and I quiet frankly don’t know what to do. Is there different wait times for different categories?
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That is the estimated time for all tickets currently in the queue to be resolved - not your particular ticket. But yes. Account and billing issues take priority, they’re at about a day or two. Other in-game issues are taking about a week, give or take. I see Vrak typing, so he can probably add more in-depth info than I can.
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No, they aren’t. I’m not sure why you are seeing that time frame, if you are, but depending on the issue, response times are between a 1-9 days at the moment. The more generic ticket categories, like “Not listed here”, tend to be closer to the 9 day period.
For your issue, it is a bit more specialized, and frankly, given the situation it may not be possible. We don’t really have a specific category there, so the generic one under accounts is probably best.
Now, I can probably provide a bit more details, but I’ll leave that up to you.
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Unrelated but I recently had my ticket in a not listed here category solved in less than 24 hours. Issue solved and the GM who responded was a 10/10 champ. I gave him the all the 5 starts and wrote a glowing review as it honestly felt like the same type of customer service we received back in vanilla-cata. That GM should be the standard that others try to achieve
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I have a ticket that has gone unanswered for 3 weeks now. Are some tickets just completely ignored?
Three weeks would indicate that the ticket wasn’t likely opened properly.
Do you see it in your ticket history?
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On this Battlenet, Thedatum? I see two tickets here, ever.
One is 734 days old.
The current one is 10 days old - and is currently assigned to a GM, so it’s being looked at as we speak.
Do you have a ticket number on the one you are referring to?
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