We will be performing schedule maintenance beginning on Tuesday, May 18th, 7:00 AM (PDT) and we expect the service to be available again at approximately 3:00 PM (PDT). During this time the game will be unavailable for play.
This is an outage:
…we expect the service to be available again at approximately 6:00 PM (PDT).
This is an outage:
…we expect the service to be available again at approximately 9:00 PM (PDT).
This is an outage:
…we expect the service to be available again at approximately 10:00 PM (PDT).
If you’re changing the updates on your Twitter feed to say maintenance extended, then you should also appropriately change the wording under Breaking News to match. 10:00 PM (PDT) is not scheduled; you’re in an unexpected outage scenario and providing rolling ETA’s in a scheduled maintenance post. As a result, you have improper messaging on your Launcher and in your game client. It’s kind of odd that the message is updated on Twitter, but that same message isn’t copy pasted into the Launcher and game client.
Outage - A temporary suspension of operation, especially of electric power.
Just because you schedule your maintenance on a Tuesday doesn’t mean you get the whole Tuesday to do your maintenance and say anything over the scheduled time is merely an extension. No servers being available 3+ hours after their scheduled end time isn’t a good sign of any extension they require. The servers not being up means they are suspended from operation temporarily, or an outage. They just need to find that spare electric generator! ^.~
As the scheduled maintenance went past its original scheduled time its an extended maintenance, but it also is an outage because it is an unplanned loss of service. Extended maintenance just looks less terrible which is why we are having an extended maintenance and not an outage.