The current reporting system and complete lack of real GM’s needs to be addressed.
My guild has had over 10 people falsely banned now since Fresh Anniversary released. Every single one of these bans has been overturned after numerous appeal denials (after thorough investigation) and eventually getting ahold of an actual living person.
Nearly every single one of these bans has been targeted at people in our guild doing mage boosts, world pvp, or gurubashi arena. Ontop of what I can only assume are false mass reports, players in my guild are spammed daily with harassment about mage boosting.
Blizzard either seriously needs to address this broken system, or people who file false malicious mass reports need to start catching some permanent bans.
Well threshold tuning can either be dialed up to get all or as many of the bots as possible with that as the priority, but will also increase false positives, or it can be tuned to get almost no false positives, which will result in more bots slipping through the cracks.
If you are noticing a lot of false positives recently, it probably means they have been increasing the thresholds.
How long in seconds does a single report take on average for a human to review? What goes into such a review? How many reports come in, and how many people are there to review them?
I don’t know, but it seems quite apparent that there is a backlog, and that something like a chat suspension at least happens in an automated fashion, while the human review process for that may make an appeal take longer than the actual suspension.
In the case of an actual account ban, if Blizzard has decided that they would rather dial up their bot banning and handle the incoming appeals manually, then that’s a decision and you have people complaining from the other side that the thresholds are not set wide enough to contend with.
A lot of people probably report people who do or advertise things they don’t like. Whether they should or not. A mage boost for example though, if advertised in say /LookingForGroup that gets reported and hits a threshold to receive a chat suspension will likely be upheld upon human review as it’s not the intended type of communication for that channel, even if many other people are also posting unintended types of communication in that channel (if they are not being reported to the extent that it hits the thresholds, then they will also not be flagged for review - or at least that’s my current understanding of how it works).
Usually between 259,200 and 604,800 seconds is the wait time for a ban appeal to actually reach a human eye ball.
Unless you mean from the moment they open the report. In which case it’s 0 seconds, because they batch approve the ban in Egypt and Portugal at the company Teleperformance for roughly $300 a month, assuming they hit 100% of their KPI. Then you have to go through the long process of appealing and reaching a western based employee.
False bans are “working as intended for you”? Actual braindead response but ty for the bump.
I guess I could also clarify that these boosts have mostly been in-house for guild members specifically to prepare multiple raids. No one was publicly selling boosts until last week and still very few do as our guild bank pays our mages to boost guild members.
Streamers aren’t evidence. You’re getting clickbaited for money.
If there were such things as “auto-bans”, gold sellers and bots would be instantly banned. Try thinking critically instead of relying on your streamer overlords to think for you.
All of these were automated bans, there was no GM’s involved other than in the overturning of all of these bans. These are JUST 3 examples I had on hand. There are many, many more.
Oh right, you use even worse sources, random people on reddit lol. You have no idea what any of their situations are like. I also like how you didn’t answer my question. Why is it that bots and gold sellers are still here? Why don’t the mass reports just take them out?
The reason you can’t answer that question is because it would mean that you have to admit bans are not automated. This has been relayed to us many times by people that actually work at Blizzard.
Bots and gold sellers do get banned? They make new accounts? How are you this dense?
Also my “random sources”, I play in the guild with the first guy. I played in GRIZZLY during that entire situation. The 2nd guy i’ll give you.
Meanwhile your reply is a company representative saving face that you blindly accept. Blizzard would obviously not receive any flak for admitting that their systems are fully automated because they fired their entire CS for better quarterly earnings.
Replying to a troll though, so keep it real bud, other people can read this and make of it what they will.
How is it possibly that they are able to farm any gold then? Shouldn’t they just be autobanned before they get the chance to? That makes zero sense.
They’re all random sources and people lie to people they know all the time. Moreover, you have zero access to what actually was involved in those cases. You only know what your friends lied to you about.
Those people are notoriously honest with Blizzard’s shortcomings. Again, just showcasing you have zero idea how any of this works. Also, the complete lack of critical thinking involved when it comes to the existence of gold sellers / bots, that frequently make it to high levels before they are banned.
You have zero clues about what you’re talking about, and so for that, we will continue to ignore you.
They will make nothing of this nonsesne. It will be ignored and nothing will changed because you fundamentally misunderstand the system. That’s what tends to happen when you use random redditors and your lying friends as “evidence” lol. It gets thrown out immediately.
Whoever is doing cost benefit analysis at blizzard. If blizz wanted to shut down all the talk about auto-bans and bots/gold sellers. They just need to be more effective, accurate and responsive.
