Because they own the product? How is this a hard concept to grasp.
It is the responsibility of the company that owns the product to control the quality of the product.
Also, they have absolute control of the product, hence it is thier responsibility to maintain it. AGAIN,not a hard concept.
Im sure that if they relinquished control of the servers, any number of people would be happy to come up with a solution.
Dont be an idiot.