Terrible Customer Support on Weekly Resets Not Working

[Tycherius-sargeras]

@Melaesia-proudmoore

In the grand scheme of things, it’s two weeks out of how many (90? 100?) weeks out of this expansion.

I’ll be honest I really hate this line of reasoning. This isn’t some F2P game, this is an expansion we purchased and also pay a subscription fee on top of. We shouldn’t just skirt responsibility from the devs here because “well it won’t matter in a few weeks”, that just opens the door for more hand waving of issues in the future because at the end of the day it doesn’t really matter. We have every right to be critical of the handling of this and IMO deserving of answers of whether or not we will be compensated. CS might not know the answer but they more than anyone else have the means to find that information out internally. We can keep posting bug tickets till the end of time but at what point does that just become screaming into a void and a waste of our time?

[Zenjy-nesingwary]

@Vrakthris

The only thing I can tell you is that is still being discussed. Customer Support has no involvement in these processes.

@Vrakthris

For instance, I had no idea that support article was made until after it was published.

If we hear anything we’ll definitely let folks know, but we’ll likely find out around the same time you do. Odds are the Support Article will be updated or Community Management will put out a post. Sorry for the frustration folks.

Related blue posts from another thread.