I am a guild leader. I am beyond disappointed with this staff rn. The gas-lighting, the non-committal answers. 4 members of my team are going through some wild stuff rn. One raider, shows 1 month game time on the website, but was booted mid raid? Another resubbed today as their sub ran out, was refunded and now shows 4 days left to play. Thats NOT on the launcher. That is through YOUR account website. So make a blue post already stating you aware of issues and stop the narrative we are doing something wrong. Your website is broken, your accounting is broken, and your story is old. Step up. In the meantime, can we get any sort of answers as to what is going on? fun fact my sub is expired and i can still play LOL must be some magic i got XDDDD
Problem is every case is unique and not everyone has the same problem now if they were to post on the forums vrak or orlyia can take a peak.
to tell them what? what they told everyone else thats its a problem on their end? It’s not. Im specifically speaking to the website. Not the launcher. And again, i shouldnt have the ability to play yet here i am. So CLEARLY something isnt working right? Right? And the way it works is, the one that resubbed today, and refunded, after it was refunded…the date changed on when the resub should happen. The problem lies in the fact that they are gonna say…well we see on our end it says this…YA…NOW.
Question, do you have multiple licenses? Only thing I can think think off is that you’ve might of read your active game times wrong with the wrong license within the website.
Or you might of misread the date of when your gametime expired too, which can also be possible.
while i agree…it says today..hours ago…and here i am. Yet my wife, who is next to me, it said today to expire. She attempted to resub, it refunded 10m later. Cool i get gotta let the sub expire…HOW did 4 days get added? and na i dont got multiple accounts just this one xD
it was marked on a calendar LOL…like this is what im trying to point out. Things are changing behind the scenes, and we have no idea, then when we question it, cant prove anything because the changes have happened.
They can some times see if the payment failed or different issue. vrak and orlyia can be realy insightful when it works properly there tools.
how does 4 days get added?
Sound like the payment might of failed due to possibly not having enough funds. Have you tried other possible payment methods. Just need to make sure there is enough to cover it, and any possible taxes as well.
Not sure, but you could also try and submit a purchase failure ticket for a Blizzard representive to look further into it for you.
If there is still game time remaining when you add a subscription, it will do an authorisation. That is not a charge and nothing is really getting refunded. That just ensures there are enough funds on the payment method and is standard practice.
I’d double check your transaction history to see if any transactions failed. Also, check your email for any notices that your subscription didn’t go through. If the website is saying one thing, yet the game is saying something else, that would be a bug and not something Customer Support can assist with.
You’d be better off posting here:
ok so ill try to reiterate. The problem is 4 days got added and changed the end date. The things leading up to it, her screen and this website showed today. AFTER she did all that and got refunded…SUDDENLY…she has 4 more days and her date is pushed out. WE HAVE NO CONTROL over their data and what the website shows. SO, how does 4 days get added, changed a renewal date, without anyone knowing? WHO KNOWS right? And this is the least problem right now but the easiest to explain. Tickets have been put in, but what can a bot do but tell us its a problem on our end?
Tell her to submit a ticket. This does sound like something is going on, so she’ll need to submit a ticket. Provide her with the link I’ve linked earlier:
She has to be the one to do this though, so provide her with the link, and get someone to really look into that.
And i appreciate the feedback for sure. This was to try and talk to customer support about ongoing issues with their site. Even a first im hearing of it. Which, when looking at the support forums, it isnt just an US issue. Reporting a bug will do what. Lets be real. I saw a blue post here and it gave me hope that maybe, just maybe, they can help people understand SOMETHING else is going on. Instead its met with people who read what they want to and give advice regardless of any insight. And what about me? Playing on negative time?!?!?!? They have all my info. But if the expectation is put in a ticket, and wait a week, na…just answer here if you have the info. Not specifics about my account, but acknowledge something is fishy.
Well the forums arent staffed around the clock ull have to wait till morning.
This is not a contact point for Customer Support. This forum is a player-to-player help desk with Blizzard moderation. The Blues that post here are not GMs and will probably tell you submit a ticket as well. They may be able to see what is going on, but a Game Master would be needed to fully address the account issues as that can’t be handled over the forums.
Reporting a bug will get it in front of the people who can resolve the issue with the website. That would be the website developers, not Customer Support.
Ultimately, we are trying to be helpful here by telling you what you and your wife would need to do in order to get this addressed. That’s the entire point of the Customer Support forum.
and you may have not ever used the bug forums, but if you go there now, and see how many unresolved, closed without resolution, and avg wait time for anyone is beyond redic. If any staff has knowledge of something going on, then they all should. Especially in a forum that is intended to speak with Consumers directly. Thats how this works, it gets brushed off and told to go somewhere else to post it. It gets closed and everyone forgets about it. I’m not looking for an answer THIS second. I’m looking for some sort of clarity from CUSTOMER SUPPORT. and at the very least, THEY can tell THEIR people, hey we caught wind of xyz……but posting in a ghost forum…na ill post til im muted here then. and as stated….this isnt an account issue. This is a bnet/blizzard/activision issue. but actually yeah final edit, i see what i needed to. Hopefully they do the right thing and address to the community they have left before the rest jump ship. Or maybe thats what they are aiming for, just killing this to focus on the rest of their empire.
Submitting a Bug Report is a one-way street. You will not get any replies unless QA requires more information. It is only a way to get it in front of QA and the Developers. Posts there do get closed automatically after enough time has passed without a reply.
Customer Support and Game Masters are not liaisons with the development team and cannot resolve any issues with the website.
This forum (Customer Support), as I’ve said previously, is not a way to contact a Game Master and is not intended as a way to bypass the ticket system. In my previous post, I did link to a post by one of our Support Forum Agents (Vrakthris) that outlines the purpose of the Customer Support forum. Other than one of the Support Forum Agents taking a look to see what might be happening, you’ll most likely need to submit a ticket.
I do think you’ve made your point quite clear, but I just wanted to clarify something one final time.
Bug reports are not always interactive, but they are how issues reach the right teams. Some bugs are more important to fix than others, and an issue with the account management website would be a top priority fix. If you don’t want to submit a bug report, that’s your choice.
I’ll bow out at this point, but I do hope you get the support you need.
Few things to unpack here.
- You are contesting things on behalf of someone else, THEY need to.
- There have been some things with subs they’ve been working on.
- With what is presented here, I have no idea if this is part of that issue or not.
- Bugs belong in the bug forum.
- Unfortunately, the launcher time doesn’t always match what’s in Account Management, use Account Management
I’d suggest those being impacted post in Bugs, as well as making a ticket, under Payments and Purchases.