Subject: Unable to Access Battle.net Support

Support Customer Support
1

Hey Blizzard Support,

One of our guild members is currently locked out of their Battle.net account due to an authenticator issue. They received an email from a GM (Paholas) asking them to respond with account verification details, but the email is from a non-reply address, making it impossible to reply directly. The message instructs them to paste their response into the ticket, but they cannot access their account to do so—they’re stuck in a loop.

They’ve already attempted:

Checking their email for any alternate contact methods.
Logging into Battle.net, but the authenticator prevents access.
Replying via email (but it’s a no-reply address).
Since they can’t log in to submit the required information, is there any way for them to resolve this without access to their ticket? Would a live chat or another support channel be an option?

Any help would be appreciated! They just want to recover their account.

Thanks!

2

This would be better addressed in customer service - you can move it there by editing the post using the pencil icon.

That being said, going to https://us.battle.net/support/en/help/contact/1369/ticket and selecting “I can’t login” and entering another ticket that references the first ticket number and contains the requested information is the general advice.

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3

This right here is the answer. Your friend needs to use the “can’t login” path to open a new ticket, include the first ticket number for reference, then answer the questions as best they can.

That is unfortunately how they have to do it if they don’t have a Bnet account to access. As long as they include that first ticket number, and any subsequent ones, that lets the GMs keep track of their correspondence. I do wish your friend success in getting access to their account again.

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