Ok I’m going to need you to read this very carefully because I’m really freaking tired of contacting customer support and getting the same canned answers.
Situation: After taking a portal from Org to Uldum, my mage is stuck in a loop, it will show a loading screen, then show my character, and then repeat this process. Sometimes it will just be stuck at a loading screen. This has been occurring since Saturday 7/5 in the afternoon.
This is specific to ONE character only, I have had other characters take the same portal and it works fine, I am able to play my other characters.
Game: World of Warcraft (retail)
Computer: Fully updated and patched Windows 11 MSI gaming laptop
(again, it’s character specific, so it’s likely not the computer or the game)
Server: Uther
Here is the troubleshooting I’ve tried and I swear to god if you don’t read this and then you ask me to re-do something I’ve already done I will EFFING LOSE IT. READ MY TROUBLESHOOTING ENTIRELY BEFORE MAKING A SUGGESTION.
- Restarting the game
- Updating Battle.net
- Updating Addons
- Disabling ALL addons
- Running forward
- Blinking
- using Hearthstone
- Creating a portal or teleporting
- Exiting Game from menu (instead of quitting the process)
- Submitting a character stuck ticket in game
- Logging on a different character (same server), taking the same portal, could not replicate issue.
- Waiting overnight
- Submitted second character stuck ticket
- Submitted in game tech support ticket in which you (the alleged GM’s that exist and are definitely not AI) suggested: Going to the troubleshooting guide at (I can’t post links but it’s)/article/000358715, posting in the player community, or contact a local computer or network technician. None of which are helpful or indicate that my ticket was read AT ALL.
Replied to this ticket with the following additional troubleshooting:
- Joined a group and received a summon
- Queuing for a dungeon (queue would pause on every load screen)
- Leap Of Faith from a priest
- Jumping on a multi-character mount as a passenger
- Flagging myself for PVP
- Dying from PVP and resurrecting at the graveyard
- Receiving a battle-rez from a druid
- Waiting for reset/patch day (today)
So now I’m a ghost in Uldum and I’m still stuck at the endless loading loop, I have to either end the WoW process from task manager or Alt+F4 to get out of the loop.
Can someone PLEASE GET A GM TO HELP ME. Thank you.
Ticket number * US105337294 and I have re-opened it. Again. For the THIRD TIME.
If you read this whole thing thank you <3