Hello, I received a ban on July 15, appealed, and got an auto response upholding this supposed permaban (of 7000 years which is silly to read) which seems to be marked as “resolved” but when I log in to my account restrictions I still see “appeal in progress” under the penalty information page. I would like to know why it still says this and what can be done. I’ve been in this appeal limbo for nearly 3 weeks, nothing’s moving one way or another. The account that was banned is nearly 9 years old and is a first time penalty and I do not believe a permaban to be an appropriate response.
Here is also what I wrote in my appeal:
Hello and thank you for taking the time to look at this appeal. I appear to have been unfairly banned regarding “hacks”, a reason that does not make sense to me. I understand this to mean the use of 3rd party programs to play WoW which is against ToS. This has long been a rule in the game’s ToS and I abide by it. What I don’t understand is what was detected to incur a penalty on my account. I have had this specific account (my WoW1) for close to 9 years and as this is my first penalty I would assume that to mean the account has been in good standing the entire time. I mainly use my two active accounts to farm old raids for mounts and transmog, pet battles and some goldmaking. If you have access to logs on my account you should be able to see this to be true. Again, as this is my first penalty on the account I do not believe a permaban to be an appropriate response. I understand you have jobs to do and many accounts and appeals to take a look at, but surely you can understand the severity does not match whatever it is you detected. I’m still not sure what you’re seeing that I’m not. Whatever you can do to help a nearly 9-year old account in good standing would be greatly appreciated. Many good memories and friends have been made while playing these characters, and I would like the opportunity to do that again. Thanks in advance for any effort you can provide.
All in all, I simply would like to know if this has been marked in error, either the appeal is still continuing on and the “resolved” was mis-filed, or if the appeal is truly closed out and the status just isn’t reading correctly in the system.
Maybe a Blizzardian will pop by to answer if your appeal is finished and/or that you can try again with another method.
I don’t think you do. Any cheating in WoW severely undermines the fair play others have to go through each day to attain the same thing that can’t be attained under cheating methods to bypass whole game mechanics.
A first time offense in this category, lands you a permanent ban. Sometimes, it can be repealed to 6 months if they think you’re not part of the organised criminal rings that operate the “bots” as we all commonly know.
But in both cases, you would still be guilty of cheating and penalised accordingly.
They will not enter in discussion with you about what exactly made the detection as that can be used by hackers to further refine their methods to evade said detection.
Things like using outside game macros, like hardware buttons, “assisting” programs like AHK or work PC’s that may have corporate software monitoring your PC state are all things that can cause issues as well with any game, not just WoW.
Anything u say inur apeal is irrelevant they wont go by ur word they go by logs alone and what a real person can veeifynothing automated bot or ai in the replies just templates.
The responce is not auto. They are templated responses by real humans reviewing your appeal.
Truth is, only thing we can tell you is look on your system. Any programs that you might use for other games that would be considered cheating could’ve been running in the background, even if not used directly for WoW. Any use of Automation such as AutoHotKey could’ve been the cause. Honestly, we can’t really tell you what it is, because it could be anything.
Orlyia is not a GM or developer and cannot change the appeal status. Changing the system would require dev intervention, so the best thing I can suggest is reporting it as a bug on the Support Site Feedback forum.
They recently re-did the appeals system and account page related to it. That system seems to be having some issues still that the web developers are working out.
As was said, Orlyia is not a GM or web developer. She can’t change the display status. She can only tell the poster what their account status is.
This forum serves as an Information Desk to help folks navigate the Support system, answer policy questions, explain account services, etc. It is not a way to reach GMs, Game Devs, or Web devs.
I am sure the display discrepancy will be fixed as part of the bug/software updates to the new appeals system.
It’s simply a display bug on the website, there is nothing to proceed with, the action was upheld, and the original poster should have received an email with the outcome.
im on the same boat as you now just recently got banned for hacks , i play 4 accounts have been playing like this since bfa without any softwares just to farm mounts achievements and auctions , but they say hack exploit which i clearly didnt do , i was doing the same thing from the past 2 years nothing happened and now all of a sudden same pc same windows same way to farm mounts auctions and bam banned . no way to show evidence directly ban finished end of story .
Never has been, as it’s not needed. Blizzard’s evidence are their internal logs, and whatever Warden has detected and reported.
Also, it’s important to note, that whatever was detected does not necessarily have to be used while playing WoW. Simply having something loaded in memory might be enough to trigger Warden. If it’s something that could be used in WoW, even if you don’t use it as such, could still be flagged.
a player who is real, plays the game i think those logs should also be important unlike botting where they only farm farm farm like a robot , but genuine players do all sorts of stuff like collecting pets ,mounts , raiding dungeon , timewalking dgs and also mythic +dgs. imo wardens should also be able to scan player history before banning an individuaul , rather than just targeting the virus or whatever it detects to immediately perma-ban people who have no knowledge of and it can be that simple ,bot wont waste time doing dgs and mythic + content and raids . player’s history should matter.
And what about a player (not saying you here) who has played for 10+ years and decides to take advantage of an exploit? Or decides to let a botting company help them achieve a certain PVP rating?
Should the fact that they’re hacking/cheating now not matter at all? History does tend to play a role when it comes to some types of account actions. But the much more serious offenses tend to skip right to suspensions or permanent bans.
But again, this isn’t a place to appeal and nothing said here will change the outcome. You need to wait on your appeal ticket for them to take another look at their data and evidence.
It woud seem that multiboxing is raising a lot of flags recently though. Personally, I do not recommend doing it moving forward (as you mentioned playing 4 accounts).
Warden doesn’t ban anyone. It flags the account for Blizzards hacks team to investigate. Any account action comes after that investigation.
History of the account is considered - especially thing like past account actions and such. However, some rule breaches are dealt with strongly - such as gold buying/selling, botting/automation and anything that can be used to modify the game files.
I beg to differ - they certainly do. Over and over and over again.
Maybe just maybe something your doing to multibox is the problem. No easy way to run 4 accounts at once.
Oh if you use the mouse wheel to activate and run commands just by hovering over the window and using the mouse wheel. Well that would lead to the situation your in now. I know using a windows feature but one that will earn a ban.
That depends on how the hack or cheating was executed, for example for cheating if two players are doing pvp together no. 1 is maxed out and no. 2 is a newbie without a pvp gear and looking at blizzards gifting policy there is a 30 day wait period before you can gift someone . So with the same policy in effect if they aren’t even friends for 30 days it can be a boost. If they are friends then there will be chat logs, dungeon logs, raid logs with the same bnet id but different characters . Even if they are friends for 15 days ,blizzard will have the record. If its new and they trade gold after a match or during the waiting period of arena or even before if traded with someone else blizzard will have the logs of trade with players history. There are a lot of solution to safe guard genuine loyal players than treating everyone in the same way. Regarding RMT and hacks is a whole another topic. Im sorry i know its not a place to appeal or justify but there should be one for genuine players like active forums with level up batches or reputation for an individual * just an idea, is all im saying directly perma banning is not a solution and on top of that support takes forever to get a genuine reply.
I dont get blizzards policy if they are so insecure about players playing with more than 1 account why not just dont sell another copy of it in the first place . They can easily do it.
Nope, just nope. Cheating and hacking don’t need to be acted on “depending on how” it was executed. Those people should absolutely have their accounts closed. That’s my opinion and no, I don’t plan on changing it.
This whole section here, you are misinterpreting what seems to be a few different rules. None of which matter in this case, so I don’t plan on getting into the nitty-gritty of it nor do I think any of it would matter if someone is caught cheating/hacking.