I fell through the world and now I get disconnected when I attempt to access my character.
I try to use Stuck Character service but it’s stuck indefinitely on the “We’re processing your request. Please leave this page open and we’ll update you as soon as we’re done.” page.
Are you logged out of the game?
yes i am
I tried with the game disconnected. After 20 minutes of waiting, I tried to do it on another character directly in game.
In any case I’m stuck on the page: “We’re processing your request. Please leave this page open and we’ll update you as soon as we’re done.”
Well, one thing you do NOT want to do is keep hammering it.
I’m seeing 9 requests here to the system in the last half hour.
If it doesn’t work, the next step is to put in a proper ticket.
The problem is that he’s my main character on MOP remix and I can’t afford to wait 5 days for a request. He’s the one who has to buy everything with the coins I collected in 3 months
This is the character who is stuck right now
The ticket link is at the bottom of that page.
Yes I just sent one. I hope this can be resolved quickly so I can finish what I have to do on MOP remix before it ends 
Wow it’s unlocked. We just solved my problem, thank you very much for the quick help!!! 
Character stuck have a higher priority que they tend to process faster then normal tickets.
Yeah, the last one I did (about 3 weeks ago amidst all the new patch stuff) was handled in less than an hour.
That is IF you could open a proper ticket.
When you try to open a ticket to report character stuck service is not working, it keeps looping back to self-support.
Same here cant open a proper ticket, i opened a technical ticket but response was a link. Almost 24 hours that i cant log in with my main, very frustraiting
Are you not able to place a ticket via this direct link?
ticket link: https://us.battle.net/support/en/help/contact/1369/ticket
thanks for the link never had that link, hopefully now will work
You’re welcome. Best of luck.
This link helped me tonight tremendously. GM’s got back to me in about 25 minutes getting me unearthed from Ringing Deeps after somehow falling below the ground. Props to them, but I wish the process of getting to this ticket link was easier using the Get Help option.