Having the same second Item / weapon 7 sigil issue aswell. Submitted a ticket and got the same Generic response.
"Support
Hello Adventurer!
With our ticket queues being extremely busy, and in the interest of saving you some time, we are sending you this automated reply with some resources that should help resolve the issue. If the issue persists, please get back to us. "
I am going to resubmit ticket and hope they will address it this time. It looks as if they have started to from the latest post in this thread.
FYI my ticket was opened under the “Loot Problem” category for those who are having issues with getting the auto responses.
THANK YOU! Ticket response time was 9d under “not listed here” and it went down to 24h estimated response time with loot problem
I received a manual GM response under a Loot Problem ticket around the same time as the posters above, but I have not received a replacement item in my inventory or via mail.
I responded to the ticket requesting that my item be properly exchanged, or my exchanged item be restored. Will update if I receive the item. Glad to see some in this thread have successfully gotten this resolved.
This issue happened to me as well yesterday and got the same automatic response and my ticket closed. Not cool, I have reopened a new ticket and adding here in hopes this helps to get my item restored.
Ticket ID: US89451027
an just like that, Resolved! Thanks Blizz
Happened to my wife just now. This is aggravating
I wish I knew of this post sooner. I just had this happen when attempting to upgrade my second warglaive. Support ticket submitted.
Edit: Resolved by a GM the next day. Thanks, Blizz!
Had this happen to me as well, submitted a ticket with 2 screenshots of it showing it upgrading the item, then a screenshot of my character screen with one still a 359 blue, few days later, got a response and they fixed the issue. Best solution I’ve seen for this is buy one, upgrade it, bank it, then return to the vendor and repeat. It’s amazing though that this bug still exists.
Add my name to this list as it just had it happen to me maybe 20 minutes ago. Put my ticket in but after reading the comments here, I might be sol. Maybe I should of put my 1st primal weapon in the bank before trying to get a 2nd.
Same thing just happened with Glaive of Raging Tempests. Very frustrating.